Kevin got some new equipment from his ISP and he can't seem to use his HP printer with it. Leo says that all of today's printers are WiFi enabled and Kevin will need to input the network information and password using the printer interface. If it can scan for the network, that would be easier. Input the password and he should be able to see it online after adding the printer in Windows. Leo also recommends going to HP's website to download the latest drivers.
Al wants to get a Chromebook. What does Leo recommend for under $500? Leo likes the Acer Spin. It's quite good. Solid aluminum, decent keyboard. Good screen. Battery life. And it's in his budget. Check out Chromebooks.com for reviews of others. How about a USB Hub for his Mac Air? Leo likes the Cal Digit TS3 Plus. It has Thunderbolt. USB-C. Ethernet.
Paul has an HP OfficeJet Pro that he wants to extend the life of. He's having issues with connectivity and it just won't print after an update. Leo says it's possible that a firmware update has failed and clobbered the connection. Sometimes updates can brick a device or make it unusable. He may be able to roll back the firmware but will have to find out from HP if that can be done. It's a very hard thing to come back from though. What Leo recommends is to Google the model of the printer with "firmware failed," and see if there's a workaround to try. It can't get much worse.
George has an Epson printer, but he tried to update the firmware, and now Windows won't recognize it. Leo says you can access the recovery mode by hooking the printer up to your computer via USB. But it may require repair by Epson. Contact Epson and see if they can help you. From the chatroom, there's a discussion on REDDIT about how a recent firmware update can brick your Epson Printer. Read it here.
Natasha is scanning images and she wants to have the same quality image when she prints from the scan. Should she get a laser? Leo says that choosing a higher quality paper that's "whiter" and thicker could help. She could play with the intensity setting on the scanner as well. That could give her better color and resolution. She could get a higher-end laser printer, to be sure. Brother, Canon, and HP are the top brands.
Henry needs a recommendation for a laser printer. Leo uses Brother Laser printers, as he's very happy with them. HP is another brand Henry can go with, but Brother tends to be more affordable.
Joe recently had a firmware update, and Epson killed the ability for him to use third-party ink cartridges. Leo hates that and says it's anti-competitive. It also wreaks of industrial sabotage and begs the question: if they can do that, do you really own your printer?
If accurate, Leo finds this a disappointing development because he's always considered Epson one of the "good guys." And he hates copy protection.
If you like Epson though, the EcoTank line gives you enough ink so you don't need cartridges.
Susan says that private companies like Facebook and Twitter can censor speech if it's violent. Leo agrees. But the larger question is, just how much power does big tech wield? It's a LOT, and it rightly has people concerned. It's reasonable to ask if we've given companies like Facebook and Twitter too much power, even when they use it properly.
Chuck bought a printer for his Chromebook and now he's getting messages that Google won't be supporting his printer anymore. What gives? Leo says that Google has killed its Cloud Print service (more info here). And so, Chuck can't use the internet to print anything. But Leo assures that the Chromebook will have a printing feature if his Chromebook is on the same network. Just like a Windows and Mac machine.
Dave has an Epson Inkjet printer, and he constantly has to clean the ink that has dried out of the printer's head. Leo says that inkjets aren't really good for people that only print occasionally. And the routing to clean out the clogs wastes a LOT of ink in the process. So a laser is a much better option. Leo got an inexpensive Brother Laser printer.