printers

Why is my printer "offline?"

Epson Printer

Episode 1742

Rick from California

Rick is calling about his Epson Workforce EW750. After 3 months, it stopped being available in Windows. Listed as "offline." He updated the drivers and re-added it, but it won't stop reading as offline. Leo says that's a call to Epson. Leo says that Epson printers will "expire." They just stop working: preprogrammed obsolescence. And since Rick bought two of them five years ago and kept one in reserve, it's unfortunate. Call Epson and see what they can do to get it back online.

How can I connect my printer to my Mac?

Canon Ink Cartridge

Episode 1742

Steve from Fullerton, CA

Steve is stuck in "printer hell," with his Canon printer running out of ink. He can't get a replacement cartridge because everywhere because everyone is out. And every store said it's a shortage due to CoVid19. Leo recommends trying Amazon. 

He tried a third party reload option. Didn't work. Leo said that many printer makers have put chips in a cartridge as an "anti-piracy measure," which prevents you from using a third-party ink cartridge option. It's terrible and anti-competitive. 

What Wireless Printer Should I Buy?

Episode 1709

Max from Newport Beach, CA

Max is looking for a small and simple wireless printer that's easier to use. Leo says that most printers are wireless these days, connecting to the network. An inkjet is probably the best if one needs color, but understand that they'll need to use it regularly in order to keep the ink flowing without getting the heads clogged. If one seldom uses it, a color laser printer is the best bet, but the colors aren't bright and not for printing photos. 

Why Does My Printer Only Print Half a Page?

HP

Episode 1705

Evelyn from Van Nuys. CA

Evelyn's HP laser printer only prints the top half of the page and gives up. Leo suspects it may be software, but a laser printer works like a Xerox Machine and as such, may need maintenance.  The printer drivers may need to be reinstalled. Go to HP.com and download the latest software for it. But laser printers are so cheap now, it may just be time to get a new one. 

Why Can't I AirPrint With My iPhone?

Episode 1697

Chuck from Lawrence, KS

Chuck can't get his air printer to work wirelessly. He can't print from the iPhone or iPad. But he can print from his Mac. Leo says that Chuck's Macs are printing straight over WiFi, not via AirPrint. That's why they can work. Go to the printer options page and make sure it isn't printing to the old printer. Also look to see if the mobile devices can "see" the printer. If it doesn't, then it can't print. So it's likely an issue with the Epson's Wifi settings. Check-in there and look to see if it's AirPrint enabled.

How can I unclog my printer head?

A Printer Head

Episode 1676

Steve from San Clemente, California

Steve has an Epson all in one printer, and recently it's started to print lighter and lighter, making it steadily unreadable. Leo says that the heads are clogged, preventing ink from getting through the head to the page. He cleaned the heads with a video he saw on YouTube, and now it won't print at all. Leo says that printers are always being problematic. He recommends calling Epson and see if there's a replacement head assembly. It may be cheaper than buying a new printer.  The problem with all inkjets is that if they aren't used regularly, the ink in the heads dry and clog.

Can I Still Use an Old Plotter Printer With a New Computer?

 RS-232 port

Episode 1665

Ralph from Pennsylvania

Ralph has an old HP draft plotter printer and wants to know how he can use it with a modern computer. Leo says that those old plotters used an RS-232 port and he will need to get a USB to Serial adapter in order to use it. Ralph will also need software to configure it. Leo says to do some google searching for user forums and YouTube videos to walk through it. The tricky thing may be drivers.