Henry needs a recommendation for a laser printer. Leo uses Brother Laser printers, as he's very happy with them. HP is another brand Henry can go with, but Brother tends to be more affordable.
Joe recently had a firmware update, and Epson killed the ability for him to use third-party ink cartridges. Leo hates that and says it's anti-competitive. It also wreaks of industrial sabotage and begs the question: if they can do that, do you really own your printer?
If accurate, Leo finds this a disappointing development because he's always considered Epson one of the "good guys." And he hates copy protection.
If you like Epson though, the EcoTank line gives you enough ink so you don't need cartridges.
Susan says that private companies like Facebook and Twitter can censor speech if it's violent. Leo agrees. But the larger question is, just how much power does big tech wield? It's a LOT, and it rightly has people concerned. It's reasonable to ask if we've given companies like Facebook and Twitter too much power, even when they use it properly.
Chuck bought a printer for his Chromebook and now he's getting messages that Google won't be supporting his printer anymore. What gives? Leo says that Google has killed its Cloud Print service (more info here). And so, Chuck can't use the internet to print anything. But Leo assures that the Chromebook will have a printing feature if his Chromebook is on the same network. Just like a Windows and Mac machine.
Dave has an Epson Inkjet printer, and he constantly has to clean the ink that has dried out of the printer's head. Leo says that inkjets aren't really good for people that only print occasionally. And the routing to clean out the clogs wastes a LOT of ink in the process. So a laser is a much better option. Leo got an inexpensive Brother Laser printer.
Richard is looking for a good Laser printer that doesn't look like it's been put together like an erector set. Leo recommends Brother's laser printers. They're excellent and inexpensive. Other good laser printer brands to look at are Samsung, Epson, and HP.
Rick is calling about his Epson Workforce EW750. After 3 months, it stopped being available in Windows. Listed as "offline." He updated the drivers and re-added it, but it won't stop reading as offline. Leo says that's a call to Epson. Leo says that Epson printers will "expire." They just stop working: preprogrammed obsolescence. And since Rick bought two of them five years ago and kept one in reserve, it's unfortunate. Call Epson and see what they can do to get it back online.
Steve is stuck in "printer hell," with his Canon printer running out of ink. He can't get a replacement cartridge because everywhere because everyone is out. And every store said it's a shortage due to CoVid19. Leo recommends trying Amazon.
He tried a third party reload option. Didn't work. Leo said that many printer makers have put chips in a cartridge as an "anti-piracy measure," which prevents you from using a third-party ink cartridge option. It's terrible and anti-competitive.
Marcy is having trouble with her HP Office Jet Color printer. It won't print in color anymore. Her test page will. But nothing else. Leo says it could be a driver issue. He recommends updating your printer drivers. In this thread, it says that if you install a different driver, it'll fix the problem.
Max is looking for a small and simple wireless printer that's easier to use. Leo says that most printers are wireless these days, connecting to the network. An inkjet is probably the best if one needs color, but understand that they'll need to use it regularly in order to keep the ink flowing without getting the heads clogged. If one seldom uses it, a color laser printer is the best bet, but the colors aren't bright and not for printing photos.