printers

What's the Best Portable Smartphone Printer?

Brother Pocket Jet

Episode 1848

John from Carlsbad, CA

John has a business where he takes a lot of photos while he's in the field. Is there a good mobile photo printer that connects to his mobile phone? Leo says that there are: PC Mag has a list here. However all mobile printers aren't the same. The one that looks good is the Brother Pocket Jet. But it's a thermal printer, and it's $800. The Canon Selphy is designed to work with a smartphone paired via Bluetooth. Good photo prints, like a Polaroid. It's even battery-powered.

How Can I Get My Printer to Print Faster?

Epson Printer

Episode 1840

Bill from Idaho Falls, ID

Bill bought an Epson EcoTank printer and it's really slow. About 1 page an hour. It prints photo quality on everything. Leo says you can adjust the printer quality in the print settings. Set it for normal or even draft. That will not only make it faster, but it will use far less ink. Look for Print Setup in the printer dialogue box when you start printing. Depending on the program, there will be choices and presets. Click on the pull-down menu and select the choice. There may even be a print faster option. It should then become the default setting.

Canon Sued Over All-in-One Printers That Don't Scan When Out of Ink

Pixma

Episode 1837

Canon's Pixma all-in-one printer seems like a good bargain, but when the printer runs out of ink, the scanner stops working. And the only way to fix it is to buy more ink and refill it. Now there's a $5 million class-action lawsuit over it, citing that an all-in-one printer isn't really all in one, if the other functions of the printer (copy and scanner) stop working, although they have nothing to do with empty ink tanks.

Can I Print From My Phone via Bluetooth?

iPhone SE

Episode 1834

Paul from Roseberg, OR

Paul has an iPhone SE and wants to know how he can print from it without having to do it via WiFi. Leo says you really can't. Apple wants an iPhone to print via WiFi (called Air Printing), but if your printer is Bluetooth compatible, you can try printing via Bluetooth. If you don't have a Bluetooth-capable printer, you can get a Bluetooth Printer Adapter. 

HP makes a few models that use Bluetooth. So check there. All you'll need to do is pair your phone to the printer after it's been made discoverable, and you can print.

How Can I Restore my Epson Printer?

Epson Printer

Episode 1814

Tara from Bainbridge Island, WA

Tara has updated her printer firmware after ignoring the updates for a while. Now it's totally inoperable. What can she do? Leo says that a firmware update will rewrite the software on the physical chips of the printer. So you'd have to reboot those chips to roll it back. That's a challenge. Sometimes, if you plug in your printer to the computer, you can reset it through the Epson software. But a call to Epson support is probably in order at this point. 

What Printer Should I Buy?

EcoTank

Episode 1806

Jody from Los Angeles, CA

Jody needs to replace his printer. He'd like to get one that prints in color. He doesn't want an EcoTank because it's too expensive for his needs. Leo says the EcoTank is a bit pricey, but it comes with two years of ink for free. But he also doesn't want an inkjet unless he can print every day. A color laser printer can provide "business color" and do it at a lower cost per page.  And he can get a color laser printer for a few hundred dollars. Brother makes one for $200. Model 3210. Leo has a Brother and it's quite good. It prints at 19ppm, so it's pretty fast too. Does it have a scanner?

How Can I Connect My Printer to My Network?

HP

Episode 1798

Kevin from Whittier, CA

Kevin got some new equipment from his ISP and he can't seem to use his HP printer with it. Leo says that all of today's printers are WiFi enabled and Kevin will need to input the network information and password using the printer interface. If it can scan for the network, that would be easier. Input the password and he should be able to see it online after adding the printer in Windows. Leo also recommends going to HP's website to download the latest drivers. 

How Can I Recover My Printer From a Bad Firmware Update?

officejet pro

Episode 1792

Paul from Columbus, OH

Paul has an HP OfficeJet Pro that he wants to extend the life of. He's having issues with connectivity and it just won't print after an update. Leo says it's possible that a firmware update has failed and clobbered the connection. Sometimes updates can brick a device or make it unusable. He may be able to roll back the firmware but will have to find out from HP if that can be done. It's a very hard thing to come back from though. What Leo recommends is to Google the model of the printer with "firmware failed," and see if there's a workaround to try. It can't get much worse. 

What Happened to My Printer After a Firmware Update?

Epson 2750

Episode 1781

George from Bayonette Point, GA

George has an Epson printer, but he tried to update the firmware, and now Windows won't recognize it. Leo says you can access the recovery mode by hooking the printer up to your computer via USB. But it may require repair by Epson. Contact Epson and see if they can help you. From the chatroom, there's a discussion on REDDIT about how a recent firmware update can brick your Epson Printer. Read it here.