Maria has a Windows 7 computer and with the end of life support for it, she's is looking to get a Chromebook but doesn't know which one is best. Leo says that you can still upgrade your Windows 7 machine to Windows 10 for free, and that would be cheap. But a Chromebook is a great option for someone who isn't tech saavy. Her HP printer is rejecting her new cartridges. Leo says that's a known issue.
Dan's Epson printer won't take his wifi password anymore and he can't update the firmware. Leo says Dan may have changed the WiFi password and forgot to input that new password into the printer. That's easy to forget to do. Leo recommends resetting your printer and then re-enter the WiFi password on your network setup. You'll also be able to download and install the firmware update. If that doesn't work, you may need to reset your WiFi password and start over.
Brian's printer recently died after 10 years. He only prints about 50 pages a month. What printer should he get? Leo says that the Epson EcoTank is a good buy.
Eddie is looking for a good color printer for occasional printing. Leo likes the Epson EcoTank 4550 (who is a sponsor of The Tech Guy show & the TWiT Network). It comes with a lifetime of ink. It'll cost a bit more, but you're saving on ink down the road.
Bob recently moved south to Tijuana, Mexico, and now his wireless printer won't connect. He's using the same equipment except for his new WiFi router. But still, no luck. Rich says that Bob will need to reset the printer to factory settings and then reset it up with his network to get the new settings. The printer is looking for an address that doesn't exist anymore. So remove the printer and then reboot and add the printer again.
Tim is interested in the Epson Ecotank Printer. but they don't seem to have a place to plug in a flash drive to print from them. Rich says that Epson may have dropped that feature because so many are printing wirelessly from their phones. He can, however, plug in an SD card and print that way. He may need to get a previous model that supports it on eBay. Another option is to look at Epson's business line. They may still support it. The Epson Expression 640 supports it.
Chris has bought 4 Epson printers, and the blue always stops printing after awhile. It keeps clogging, even though he prints a lot with it. Leo says that inkjet printers clog if you don't use them regularly. Leo says that if you're using official Epson ink, you shouldn't have a clog. But if you're buying your ink from Amazon, it's possible that you purchased counterfeit ink. So be sure you're buying your ink from an authorized Epson retailer. But it could also be a defect, so Leo advises contacting Epson directly.
Don has an old Epson NX510 printer that he hasn't used in a long time. The ink cartridges are now really expensive. Is it worth trying to get new cartridges? Leo says that many models replace the print head when users get a new cartridge. So it's worth a try. But it's also worth running the unclogging utility and cleaning the print heads. Users really need to print once a week in order to keep the inkjet healthy. If users rarely print, a laser printer is better.
Rob recently replaced his laser printer. But since he connected it, he gets a beep on his backup power supply. Didn't happen until he plugged in the printer, and when he turns it off, it stops beeping. Leo suspects that the battery may be wearing out and it's pulling too much of a load. As UPS wear, the capacity may go down, and a little extra in wattage can make the UPS choke. Plus, Rob may need to plug it into a different circuit, not a different plug. He might need the next model up.
Matt wants to know if there's a Bluetooth wireless printer and what's the best one? Leo says that most of the ones that promise Bluetooth connectivity use the Cloud to print. So that's not going to work. It's possible that a sole Bluetooth connection may not be possible due to the bandwidth of transmitting data. Brother makes a laser printer. The HP4650 is a portable Bluetooth printer.