printer problems

Why Does My Printer Only Print Half a Page?

HP

Episode 1705

Evelyn from Van Nuys. CA

Evelyn's HP laser printer only prints the top half of the page and gives up. Leo suspects it may be software, but a laser printer works like a Xerox Machine and as such, may need maintenance.  The printer drivers may need to be reinstalled. Go to HP.com and download the latest software for it. But laser printers are so cheap now, it may just be time to get a new one. 

Why can't I print?

Episode 1324

Ann from El Cajon, CA

Ann tries to print something and it seems to be dead. It won't send the file to the printer. She gets an error message that Leo says is a trackpad error. But there's another error that says printer off line. Leo says that means it still thinks it's jammed. And windows has stopped the device because of continual problems. Leo says that could point to the trackpad failure. It's definitely a hardware issue. But Leo advises uninstalling the printer and then reboot the computer. Then try reinstalling it. See if that frees it up to print.