Kevin got some new equipment from his ISP and he can't seem to use his HP printer with it. Leo says that all of today's printers are WiFi enabled and Kevin will need to input the network information and password using the printer interface. If it can scan for the network, that would be easier. Input the password and he should be able to see it online after adding the printer in Windows. Leo also recommends going to HP's website to download the latest drivers.
Chris is having issues with her Canon Pixma printer, wirelessly printing from her Chromebook. Leo says that Google Cloud Print has been discontinued. But she should be able to still print to the printer on the local network. Look to see if the printer can log into WiFi. If the Pixma can't log into the network separately, then Chris needs software provided by Canon to log into the printer and set it up.
Leo says that Canon probably hasn't made a Chromebook driver, and thus it may not work unless they put out a driver. But if Chris can see the printer, that's half the battle.
Marcy is having trouble with her HP Office Jet Color printer. It won't print in color anymore. Her test page will. But nothing else. Leo says it could be a driver issue. He recommends updating your printer drivers. In this thread, it says that if you install a different driver, it'll fix the problem.
Steve bought an Epson Eco Tank 4750 printer, but it prints only about 10% of the time. Leo says that the printer spool queue driver is the issue. He should try updating or replacing the driver. He can Uninstall the driver, then reinstall the latest drivers.
(Disclaimer: Epson is a sponsor)
Clyde bought a new printer, but it wasn't compatible with his Windows 7 computer, so he had to return it. What printer should he get that will work? Leo says that HP has a whole page of Windows 7 compatible models. It could also just be that he needed to download a printer driver.
Michele has an old OkiData laser printer. After updating to Windows 10, she's having trouble using it. She has to constantly reinstall the drivers for it to work. It's as if the computer forgets the drivers. Now, all she can print is a test page. Leo says that the test page is generated by the printer, not the computer, which is why she can print it. So there's clearly a communications issue. It may be a problem with how she's installing it. She shouldn't plug in the printer first. Instead, she should install the drivers first.
John bought a Samsung Galaxy tablet and he's having trouble wirelessly printing due to a print spooler error. Leo says that a print spooler is computer storage to spool out the document so that the printer can handle it. If the spooler is broken, that means the print driver is broken. So John should download the latest driver, uninstall his current one, and reinstall it. That should solve it.