powerwashing

Why is my Chromebook asking to create a gmail account?

Chromebook Powerwash

Episode 1728

Jim from Costa Mesa, CA

Jim uses Chromebooks, has three of them. But on his newest one, he keeps getting a notice to add Gmail to his Google Account, even though he already has one. Leo suggests that it may be time to "powerwash" it. Make sure all your local data is stored in the cloud and then select powerwash in the settings and relog in. You should never get that message again. 

How Can I Get My Chromebook to Accept My Password?

Chromebook

Episode 1717

Mike from San Marcos, CA

Mike is having issues logging into his Chromebook. Leo says the first thing to try is to log in to his Google account on another computer. This will verify that Mike is using the right password. Then go back to the Chromebook and log in, careful to be sure that the caps lock isn't on. If that doesn't work, then he can always PowerWash to get back access.

How Can I Reset My Chromebook?

Chromebook

Episode 1608

Debbie from Mission Viejo, CA

Debbie got a message on her Chromebook that says that Chrome is missing or damaged and she can't log in. Leo says it's easy to fix by using the powerwash utility if she can get to the sign-in screen. However, if she doesn't get to the log in screen, that points to a more serious problem. There's also a keyboard reset - Turn it on and press CTRL-ALT-SHIFT-R. This will open up the powerwash utility and completely reset and reinstall the ChromeOS. If that doesn't work, it's likely a hardware issue. Should she buy a new one? Leo says Chromebooks are still a great solution.

What is Powerwashing?

Powerwashing on Chromebook

Episode 1607

Mickey from New London, Missouri

Micky wants to know what powerwashing is on a Chromebook? Leo says that it's a feature on Chromebook, that if the computer gets compromised due to a bad update, or some malware, you can use the powerwash setting to completely reset the Chromebook back to its original configuration.