Victoria has an 09 iMac that runs El Capitan, but she got bit by ransomware. Leo says that's odd because the only ransomware is called "Transmission" and it's been eradicated after only being out in the wild for a day through Bittorrent. She gets a pop up that says "your computer is infected," though. Leo says that doesn't mean she has ransomware. It's actually a phishing scam trying to get her to install malware. And she can't get infected by it anyway. What it does mean is that the website is infected and she should avoid it.
Tom has a Samsung Galaxy Note V with Sprint. Lately he's been getting a warning of being infected. Leo says that's nonsense. We're starting to see these popups in mobile phones like we did running a browser in Windows. It's likely a phishing attempt to get him to buy something. Tom should just keep his phone up to date when a patch is offered from his provider, and he'll be fine. He's not infected.
Joanne has gotten a WinZip popup that says she needs to scan and repair her computer. Leo says that is likely a phishing scam that wanted to get her to click on something and install it. She should be very careful with links that she didn't request. She shouldn't accept offers from strangers, as it's likely malware.
Sam was having issues with his laptop and he clicked on a popup for a place called "Geekatoo" for support. Leo says if it's "computer hand-holding," then it can be beneficial. But Sam will want to be careful clicking on popups and paying for promised support. But from what Leo can tell, Geekatoo seems legit.
Noah's computer has an annoying popup that says running in compatibility mode can cause problems. Leo says it sounds like it could be malware or a downloaded tool that causes it. It's auto starting, so he'll need to get into the auto start menu to remove it.
First, he should go into "Add/Remove Programs" or "Programs/Features" and see if he can remove it there. Then he can try going into his startup utility. Leo recommends downloading Microsoft's AutoRuns. He should also teach his mom to only download from safe places.
Scott wants to know if doing a restore would get rid of any malware that may be on the system after its been compromised. Leo says yes, it will. Those popups are trying to get you to call them and install software. So if he didn't do that, he's probably OK. But if he did, not only will he need to get rid of the malware, but if they charged him, they will now have his credit card information. So he'll not only have to backup his data and erase the hard drive, he'll have to cancel that credit card as well.
Lee gets a popup that says his computer is infected and he can't get rid of it. Leo says it's a scam, and Lee should never call the 800 number that pops up. Lee went into the task manager to kill the popup, but it kills the browser as well. Leo says that Chrome should be catching the popups and stopping them. He's now getting a popup with a bluescreen. Leo says that's a clever ploy, but it's not an actual "blue screen of death." It's just a window.
Frank got fooled by a Phishing popup. He called the 800 number that was associated with it and they charged him $300 to "fix it." Leo says they were pretending to be Apple Care. It's a scam. Frank suspected chicanery and called Apple Care, who confirmed it was a scam. Leo says that's a smart thing. So he turned off the computer. He doesn't see anything wrong with his computer, but what should he do? Leo says that chances are they probably didn't get far, so Frank is probably OK.