Penny scanned her computer with Windows Defender in the hopes that the popups would stop in EDGE. But they haven't. She keeps getting a message that she has a trojan. Leo says it's likely a "phishing scam" where it attempts to get you to click on a link and get you to renew McAfee. Leo says there's likely an "add-on" in her settings that Penny needs to remove. Click on three dots in the upper right of EDGE, then settings-> More -> EDGE extensions. Then select REMOVE to any extension you don't want.
Leslie teaches the blind to use computers, and one of his students is getting a popup for a "system optimizer." Leo says that it's a scam. Those popups are designed to get user credit cards by showing false positives from the Windows Event Viewer. The popup isn't actively harmful, but it is annoying. He can go into Programs-Features-Find PC Accelerator Pro and remove it. If it isn't there, then he'll need to Google PC Accelerator Pro Removal Guide. But be careful, some of those can be malware themselves.
Joesph is getting popups. Leo suspects that there's adware installed on his computer, and you can go through add/remove programs to uninstall whatever you don't recognize. Look for browser extensions, as well. You can also run the Windows Malicious Software Removal Tool and Windows Defender to get rid of any malware.
Carlette clicked on something in her Samsung Galaxy S5 mobile device and now she's getting popups. What can she do? Leo said to go through the apps and see if there's anything she doesn't recognize. Uninstall those apps. What she can do is go into Google Play and sort apps by date installed. The one she installed recently is probably the one that is causing the popups. In fact, install as few as possible. If that doesn't stop it, she may need to completely reset the phone to factory settings. That'll reinstall the OS.
Char bought a cable for his iPod on Amazon and it wouldn't transfer data. Leo says that sometimes there are cheap cables that don't have the data channel, and are only meant for charging. The real problem is, Amazon doesn't check to make sure the vendors aren't misrepresenting their products, and it's easy to get snookered. Let the buyer beware.
Alan updated his app and now he gets an annoying popup. Leo says that Quickbooks uses Java, and most browsers have stopped using Java because of security issues. But he needs to have it or he gets that annoying popup. Leo recommends installing the Oracle JRE runtime plugin.
Mariam is getting popups on her Android phone all the time and it's driving her nuts. Leo says it sounds like she installed something onto her mobile device that's causing it. She should look at her apps and see what she's installed lately. She can see it at the Google Play Store under "My Apps." She should install everything she doesn't use or want. Push comes to shove, she can reset her phone back to factory defaults. But she should try clearing her device cache and browser cache first.
For a long time, scammers have been calling or displaying a popup message on PCs with the threat that their computer access will be restricted if they don't call a number and make a payment. According to the New York Times, this official looking message is coming from a scam operation in Mumbai, India - which is the main hub for call centers. Leo says that's because the real tech support people are moonlighting with this scam.
Tom has a friend who gave a technician remote access after calling a number in a popup ad for his Echo. Leo says he fell victim to a scam and there's a good chance that his computer is infected with malware, a key logger, remote access trojans, the works. At this point, the only safe thing to do is backup the data, format the hard drive, and reinstall Windows from a known, safe source, then update. Only then can he be sure his computer is safe.
Bob is having trouble with popups and other stuff when he browses in Google Chrome. Rich says that using Chrome, there is a utility called "Clean up computer" that will work. He should use the hamburger icon on the left hand side and then go to Menu > Settings > Advanced. Then select "Clean up computer." It'll clean up all those pesky popup cookies and other bits that cause his browser fits.