Will had some photos backed up to Google Photos for a few years, and recently, all the photos had disappeared. What happened? His current photos were uploaded, but anything before 2017 is gone. Leo says that's bad news because Leo always recommends Google Photos. It also proves that users shouldn't trust just one backup source for photos. Use several services. Also, check out the Google Photos trashcan to see if they are there. Leo says that if Will had used Picasa before 2017, Google may have gotten rid of them because they were stored in PicasaWeb.
Nate is looking for a fast way to digitize his Mom's physical photos. Leo says that you can go to a service bureau like Scancafe where you can ship them your photos in a box that they send you, and they will send you back CD's of your digitized photos. However, since Nate has tons of photos to be digitized, Leo recommends buying a scanner and doing it himself. Leo recommends the brand, Epson, on scanning your photos because they have a type of scanners called FastFoto that has a feed that is great for scanning photos quickly.
Vino wants to know how to upload his photos from his laptop to his mobile phone. Leo says that Google Photos is the best way, and it's free. Vino should just download the Photos Sync app and then backup up all the images to Google Photos. Then he can download the app, view them on the phone, and download them from there.
David takes a lot of pictures with his smartphone and he is having issues transferring his pictures to his computer. He plugs in the iPhone to his Windows PC and drags and drops. But it stops. Leo says that Windows is awful doing that. It's not fault tolerant and it can time out really easily. Microsoft has a command line option called ROBO COPY that'll handle it without error. But in the long run, that's a difficult way to do it. Leo recommends using Google Photos. And the photos are just as good.
Don has some Kodak photo CDs that he'd like to retrieve images from. He heard that Contenta is a good option, but it's pricey and Leo says he shouldn't have to spend any money on it. Unfortunately, photo CDs from the 90s were stored by Kodak in a proprietary PCD format. Leo recommends IrfanView since it can read PCD files. Don should be able to see them, open the files in IrfanView, and get them off into a more palpable format like JPG. But if he can't see them, TedFelix.com says PCD to JPG converter can do it as well.
Arnold has a frustrating time with Google photos because he can't download his photos to his phone, and when he deletes a photo in Google photos, it deletes it on his phone. Leo says turning off sync in Google Photos will prevent that. And unfortunately, he has to download each photo individually.
Roger needs to be able to post and share photos with an exclusive group of people. What's a good option for that online? Leo says a shared album is ideal. Google Photos is a great option for that. Facebook works if everyone is a Facebook member, but not everyone is or wants to be. Most people have Gmail, which means they have a Google Photos account by default. For pay, SmugMug is a good option.
Kathleen has an iPhone and the sound is muffled. Leo says that it's easy to muffle the sound because of where the mic is. As Steve Jobs once said "people hold the iPhone wrong" all the time. Kathleen also wants to know how to tag her mobile pictures to sort and find them in Photos. Leo says that she can use tags in both Google Photos (Windows/Mac) and Apple Photos (Mac). Google Photos will also use face recognition. And if she presses the three dot icon, she can add descriptions in the metadata, which is searchable.
Leo says yes, all Android phones can do this. He just needs to get a USB cable, either USB Type A or Type C depending on what his computer has. A Windows PC should be able to mount the phone as a drive, but he may need to get software for it if he's on Mac. He can look for "Android File Transfer Manager" which is a free program that allows the Mac to see the Android device.