Photos

Why isn't Google Photos grouping my photos anymore?

Google Photos

Episode 1645

Edmond from Burbank, CA

Edmond wants to know if Google Photos is a good backup option for his family photos. Leo says it is. You can upload unlimited high-resolution images or up to 15GB of uncompressed Raw images. And it's searchable in a variety of ways. But the caller says it's not uploading his images anymore and some of the facial recognition doesn't work well. Leo says to make sure the faces you gather together are named. Train it. But it sounds like Google may have changed the feature or took it out of a recent update. 

Can I recover damaged photo files?

File Types

Episode 1645

Patisse from Yucaipa, CA

Patisse hard drive died recently. She spent $800 doing data recovery on it. But now, she can't open some of the photo files, saying the format isn't supported. Leo says that one of the problems recovering data from a damaged drive is that the files can get corrupted and unreadable. Is there a program that can repair them? Leo says maybe. It just depends on what the damage is. Look for a free trial before you buy a photo repair and recovery software. If you don't have a trial version, then Leo suspects it's not going to be very effective.

How can I backup my photos on my mac?

MacBook Pro

Episode 1639

Larry from Temecula, CA

Larry has an old 2015 MacBook Pro with a 256GB SSD. It's not enough for his Raw Photo storage. Should he get an external hard drive or replace the internal one? Or maybe get a RAID? Leo says it's not that hard to replace the SSD in that 2015 MacBook pro. It's just a few screws, and MacSales.com has videos showing you how to do it. Getting an external may be OK, but it's not Thunderbolt 3, so it won't be as fast as internal. Leo also recommends learning about 3-2-1 backup from DPBestFlow.org. Leo also recommends backing up the photos online. Google Photos is a great place to do that.

What Happened to My Photos in Google Photos?

Photos

Episode 1628

Will from San Pedro, CA

Will had some photos backed up to Google Photos for a few years, and recently, all the photos had disappeared. What happened? His current photos were uploaded, but anything before 2017 is gone. Leo says that's bad news because Leo always recommends Google Photos. It also proves that users shouldn't trust just one backup source for photos. Use several services. Also, check out the Google Photos trashcan to see if they are there.  Leo says that if Will had used Picasa before 2017, Google may have gotten rid of them because they were stored in PicasaWeb.

What's a Fast Way to Digitize Physical Photos?

Epson FastFoto FF-680W

Episode 1603

Nate from Tustin, CA

Nate is looking for a fast way to digitize his Mom's physical photos. Leo says that you can go to a service bureau like Scancafe where you can ship them your photos in a box that they send you, and they will send you back CD's of your digitized photos. However, since Nate has tons of photos to be digitized, Leo recommends buying a scanner and doing it himself. Leo recommends the brand, Epson, on scanning your photos because they have a type of scanners called FastFoto that has a feed that is great for scanning photos quickly.

How can I backup photos from my mobile phone?

iPhone XS

Episode 1596

David from Riverside, CA

David takes a lot of pictures with his smartphone and he is having issues transferring his pictures to his computer. He plugs in the iPhone to his Windows PC and drags and drops. But it stops. Leo says that Windows is awful doing that. It's not fault tolerant and it can time out really easily. Microsoft has a command line option called ROBO COPY that'll handle it without error. But in the long run, that's a difficult way to do it. Leo recommends using Google Photos. And the photos are just as good.

How Can I Get my Photos Off of a Photo CD?

photo CDs

Episode 1572

Don from San Juan Capistrano, CA

Don has some Kodak photo CDs that he'd like to retrieve images from. He heard that Contenta is a good option, but it's pricey and Leo says he shouldn't have to spend any money on it. Unfortunately, photo CDs from the 90s were stored by Kodak in a proprietary PCD format. Leo recommends IrfanView since it can read PCD files. Don should be able to see them, open the files in IrfanView, and get them off into a more palpable format like JPG. But if he can't see them, TedFelix.com says PCD to JPG converter can do it as well.