phishing scams

Are Hackers Getting Into My Facebook Page?

Facebook

Episode 1764

Larry from Manhattan Beach, CA

Larry keeps getting notifications about a video he posted on Facebook. People are complaining that they can't open it. Leo says that it's a phishing scam and they likely got his email address on a mailing list, then hacked into his Facebook page. Larry changed his password. But it happened again a day later. Could his LastPass password be compromised?

Did I Almost Get Hacked?

https://amzn.to/3aQDZ0L

Episode 1721

Rio James from Escondido, CA

Rio James recently got an email thanking him for payment and comes with a statement attached. But he never made such a payment. He knew right away that it was a phishing scam. Leo agrees, saying that the idea is to get him to open an attached PDF File that has been corrupted with a worm or virus. In many cases, it's harmless if the software and Windows are updated. If not, then it can take over a machine. The whole idea is to play on fear and greed, even curiosity, and get him to click on the link without thinking. So RJ was wise not to open it. 

Why Can't I Log Into Gmail?

gmail

Episode 1701

Daisy from Huntington Beach, CA

Daisy is a teacher, who is now doing distance learning with her kids and she's having issues logging into her district Gmail account. She gets a google sign-in page that opens when she goes to Google Hangouts. She now can't get into her account. Leo suspects that is a phony phishing scam that has gotten her credentials and then locked her out. Leo suggests contacting the district IT office and have the password reset and 2-factor authentication set up so that it won't happen again. 

Did I Run into a Phishing Scam?

Gmail

Episode 1671

Roger from Torrance, CA

Roger got an invoice in email and saw that it had a lot of similar details as his. Leo says chances are it came as part of a typo that misaddressed it. Nothing to really worry about. Leo gets wrong emails all the time. But there is a scam out there where people will send invoices, hoping that someone will automatically pay the invoice without paying attention. But it's easy to verify by looking at the email. Where was it actually addressed to?

Why does Facebook Want my Credit Card Number?

Facebook

Episode 1595

Bernie from San Diego, CA

Bernie is having issues logging into Facebook. He gets a popup that says he needs to give them some information, including a credit card number. Leo says that's definitely not Facebook. Facebook will ask for identification from time to time, especially if your account has been compromised, or you've lost access to your account, but Leo says to never do that with a credit card. Use other options like a utility bill. Here's some information - https://www.facebook.com/help/contact/183000765122339. Leo says it's likely a scam.

Have I Been Bit by a Phishing Attack?

Windows Defender.

Episode 1581

Robert from Walnut, CA

Robert got bit by a phishing scam about being a workshop presenter. He clicked on a link to download an attachment and nothing happened. He realized what he had done and disconnected his desktop. Now he thinks he needs to reinstall? Leo says Nuke from orbit. Do not install from in-place. He should want to back up data, wipe the hard drive, and then reinstall Windows from a known, good source. But he should make sure to know if he actually has malware. If he has a WInMail.dat file attachment, that's from Microsoft and older Outlooks use it. 

A Popular Microsoft Scam Has Been Traced Back to India

Computer mouse

Episode 1545

For a long time, scammers have been calling or displaying a popup message on PCs with the threat that their computer access will be restricted if they don't call a number and make a payment. According to the New York Times, this official looking message is coming from a scam operation in Mumbai, India - which is the main hub for call centers. Leo says that's because the real tech support people are moonlighting with this scam.

Does my Mac have ransomware?

MacBook Pro

Episode 1505

Justin from San Diego, CA

Justin's mother-in-law has a MacBook Pro that has ransomware on it. She just gets a blue screen. Leo says that Macs don't get blue screens, they kernel panic. It's likely an exploit in Javascript that is locking up her cursor to make her think the computer is frozen. She can press ALT + TAB to get out of the browser and she'll probably be fine. Then, she should turn off Javascript. Leo says it will not happen after that.