Why can't I read PDFs in Adobe Acrobat?

Episode 1198

Irene from San Diego, CA

Irene downloaded Adobe Reader 11, but when she downloads a PDF, she gets a bunch of editing features and no document. Leo says that sounds like she has the distiller, and not the reader. It works fine on Windows 8, but not on her other machine. Leo says it's maddening and she really shouldn't limp along dealing with it. Leo says that some PDFs may be locked, and she won't be able to open them unless she has a password.

What are the best alternatives to Adobe Reader?

Episode 1090

Mark from Aliso Viejo, CA

Mark hates Adobe Reader and has removed it in favor of using FoxIt. Leo says rightfully so! But he's concerned about security in FoxIt. Leo says that FoxIt has different issues. But with everything coming off the internet, it's a heck of a challenge to protect against it. Bad guys have moved on from trying to hack the operating system and are now going after third party software like Adobe reader or FoxIt. But since FoxIt has a smaller "footprint" on the internet, it's less risky.