Bonnie got an invoice from her travel agent via email, which she was expecting, and now she's having issues. Leo says that's not wise to do because she should never open attachments. But she had to update her PDF reader, and that's when the problem started. She downloaded a suspect version of Reader.
Wayne got an email from a realtor about taxes in his neighbourhood. It had a PDF attachment and he can't print it. Rich says that if it's a PDF, his computer is probably opening up the file directly, without using a PDF reader. Right-click to see what options to open it with.
Jesse noticed that the PDFs he gets have a Google Chrome icon associated with it, not Acrobat. Is that malware? Leo says no. Google Chrome can open and read PDFs.
Greg wants to read PDFs with his Chromebook, but he can't. Leo says that everyone assumes that everyone either owns Acrobat or Microsoft Office, but he'll have LibreOffice on that Chromebook and it should read it.
If not, Leo says there's a good PDF Reader as a Chrome extension called Kami. Doctor Mom also says he can install Office 365 on his Chromebook.
Charlie can't print an attachment, but he can print other things. The attachment is zipped and when he unzips it, it's a PDF file. Leo says that in order to print PDF files, he'll need a PDF reader. Windows didn't come with a PDF reader until Windows 8, so most people wound up getting Adobe Reader. Leo says to open it in Google Drive, and he'll be able to print from there.
Kathy is trying to use a PDF form, but it's locked. How can she write to it and fill in the forms? Leo says there are products that can do it, but she can't do it with Adobe Reader. She'll need a program that can open and edit the PDF. Leo recommends FoxIt. It's free and she can use it to edit protected PDFs. She can then save it out with no problem.
Dan wants to know what alternatives there are to Adobe Reader. Leo says there's tons of free alternatives and he's happy to recommend them because Adobe Reader has such poor security. Here are a few Dan could try: