Russell has been "banned" by HP from being able to buy a computer anymore because he complained about a broken computer they had sent him. Leo says that the PCs from HP have improved since 5 years ago. The ban is still in place, though. Leo says he's never heard of that before. It's odd, but he should just take his business elsewhere! Leo says that Dell is very good. The customer service has fallen since prices have dropped, but the computers are still very good. He should want to get a higher end model.
Mike notices that when a laptop goes on sale, the price drops are really not that significant. Leo says that's because he believes that computers are already at rock bottom prices. Competition has driven the price as low as it can go and margins are razor thin. That's why support is terrible on this hardware. Apple doesn't drop the price because they like their profit margin and they also offer some degree of support. They're also the only ones who make Macs. So they can charge whatever they want.
Dave needs a new computer for Christmas. He's thinking of going with a tablet that will have its own internet access and drop his broadband at home. Leo says that iPads and Chromebooks aren't usually desktop compatible, but he could get them with 4G/LTE internet. But that's really only practical if he'll be moving around a lot.
Alan is looking for a new laptop. He wants to transcode video with it. What specs should he look for? A faster processor, more cores, more RAM, and even a faster hard drive will all make a difference.
Sandra has family that is relying her to be their PC support, but it's hard because she's in another state. Leo says that's the benefit of using remote access. But the danger is, that once they know she can do that, she won't have a moment's peace. Since Sandra's family is older, she could send them to The Elder Geek, where they can learn about computers. There's also How To Geek.
Jonathan is a gamer and he just discovered how much more powerful a PC is for gaming than consoles like the PS4 or XBox One. Leo says it's true. PCs can have more powerful processors in both CPU and graphics. There are better screens, and keyboards and mice are more accurate. If Jonathan is a hardcore gamer, PC is the way to go.
Matt is a longtime PC user with computers that he needs to do a "tech refresh" with. Would it be better to make the switch to go along with his iPhone and iPad? His wife is reluctant to switch. Leo says there's a great compromise, however -- Windows runs beautifully on a Mac. Matt can run it under Boot Camp, which allows him to choose either at boot up, or he can run it virtually. He could buy a Windows machine, but it won't be able to run OS X. So Matt can tell her that they can have the best of both worlds!
Leo says since most MacBook Pros come with SSDs now, it's important to turn on drive encryption right away. If he doesn't encrypt the drive from day one, some data could end up unencrypted on that drive. Turn on encryption before putting private data on it. The Mac comes with something called File Vault for encryption, which he can access right from the Mac's System Preferences. He just has to turn it on, and he won't even know it's running. The only reason to do this is in the event that his computer was stolen.
Skip has a business that he runs off of a dedicated PC and he wants to help a friend start a similar business. He wants to be able to clone his hard drive and ship it to him so he can run it as well. Would that work? Leo says yes and no.
Bruce has a computer that he puts into hibernation, but when he unplugs it, it shuts down. Leo says the there's a difference between hibernation and sleep mode. Sleep keeps the computer on, but loads everything into RAM and shuts down the hard drive and other things it doesn't need. It's in an extreme low power mode, but keeps refreshing the RAM so it'll come back on when woken up. Hiberation, on the other hand, completely shuts down the computer and then writes the RAM contents to the hard drive to access when it's turned back on.