Henry built a new PC, and he's having problems with his AMD Formula 8 motherboard when he tries booting up. It looks to be an issue with his Display Port. Leo says the first thing to look at is the display port cable. If it's gone bad, that could cause problems. Leo also says that this is the problem with building your own PC. You are your own tech support, and every part manufacturer is going to pass the buck when you call them.
Max has an issue with his Dell XPS 15 laptop, where if he's running off the AC adapter, it will slow down. He has to take out the battery and then put it back in to solve the problem. Leo says it could be because the computer thinks you want to charge the battery, but it can't. Dell has addressed it by coming out with a separate USB-C charger.
Richard would like a fast laptop to do CAD, video editing, etc. Leo says that a desktop would probably be a better way to go for super-fast CAD working. Laptops can't run at full speed because they get too hot. But the top of the line fastest laptops are Windows machines and are more like desktop replacements. And they run hot. ASUS Republic of Gaming and Dell's Alienware brands are designed for that high-performance gaming and other applications. But Apple's new M1 designs are making strides to do high-performance computing without having to run hotter.
Alex recently built a new PC with an AMD 8 core processor. But he can't connect a Bluetooth PS4 controller to it. It can detect his cell phone, but not his controller. Leo says that if he can pair it to other devices, then he should try reconnecting it to the PS4 and see if there's an update to the controller. If there is, update it. Then try again!
Dave built his first computer. Leo says it's a great project for someone who wants to learn about computers. But you have to be your own tech support.
Gary wants to buy a PC for video editing. How much should he spend? Leo says that just about any PC can do video editing. The money comes from how much performance he'll want. Leo uses a Dell Precision Workstation with Xeon processors that scream. So they are very powerful and expensive. An iMac would be more than adequate, though, to capture and edit home movies. A MacBook Pro would also work.
David got an email advertising a computer ideal for seniors. Leo says that FirstStreet for Boomers and Beyond sounds like a WOW computer and Leo has played with it and kind of likes it. It runs Linux, so it's very secure. It has a browser, email program, and video chat. But Leo has a problem with the price. It's about $1,000 and it may require a subscription to their service. It's also the only one company that supports it. Leo says that using a Chromebase desktop is a better option, and it's half the price.
Tony's wife has a laptop that's dying. Should he buy her a new laptop or a desktop? Leo says that as time goes on, more people are doing their computing on mobile, so if she needs a new computer, going back to a desktop for those times she has a few hours to sit and surf may be a better option. It's certainly more affordable. All-in-Ones like the HP EliteOne is a good option, and it's very attractive on the desk. Dell makes some nice All-in-Ones as well.
Joseph built his own gaming PC but every once in awhile it reboots itself. Leo says it could be updating itself. But it also may be that a component isn't working well when it's cold, but when it heats up, it will work just fine. So an errant solder could be the culprit. It sounds like a hardware issue. Joseph should keep in mind that when he builds his own PC, he is his own tech support. He should check out the motherboard manufacturer and see if there's a recall.
Erick is having issues with his Dell laptop batteries swelling and causing a bulge in his laptop. So Dell replaced not only the battery, but the entire laptop. Could it happen again? Leo says that all manufacturers have had issues with swelling batteries, but it's unlikely that it will happen again. If it does, it's in their interest to replace it because after swelling of a battery comes catching fire and explosions.