Operating systems can sometimes be very vague when it comes to identifying used and free space on a computer. If you've ever seen the "other" category taking up a large percentage of space on your hard drive, then this should help clear that up.
Bob says he's noticed that Leo has been getting more calls from people having problems with Apple than ever before. It used to be that everyone called about Windows. Leo says no technology "just works," and they all have problems. Leo uses Macs though, and he thinks that people call him because he's more Mac friendly than his competitors might be. Macs tend to be more virus free, but that could just be the fact that virus makers use Windows more. Apple's desktop computers are still not the dominant platform, though.
Charlotte needs to find laptops for each of her twin granddaughters to use in high school. She uses Macs, but they can't afford that. She's doing a ton of research, but she's having trouble figuring out what to do. Leo recommends a Google Chromebook for school work. They're very inexpensive, and they don't get viruses. And if one gets lost or damaged, it won't be the end of the world.
If you're experiencing a dramatic slowdown on your Mac or PC, you may be able to track down the culprit by using a process monitor. This will show you all of the programs and processes currently running on the computer, and how much of your system resources those processes are taking up. If you close out of all programs and still see a process taking up nearly 100% of the system resources, you'll know what's causing the issue. Then you can Google the name of that process and find out how to get it under control.
Leo says Microsoft has a Files and Settings Transfer Wizard, but Leo doesn't like that as much. Leo recommends just getting an external hard drive, and copy over everything in My Documents, My Pictures, and all of the "My" folders. Then he can copy that all onto the new system, and in the process, he'll be making a backup. He'll have his files on his old machine, the external drive, and the new machine.
Paul needs to replace his big, heavy laptop with something lighter and thinner. Leo suggests the Acer Aspire S7, which is the computer he uses. It's not cheap, at around $1300, but Leo says it'll last longer than cheaper laptops and he'd probably have fewer problems with it.
If he's on a budget, there are some great deals out right now. Paul wanted something touch sensitive, and was looking at the Lenovo Yoga 2. Leo says if he wants touch, that's a great way to go.
If you have a new computer, transferring your music library from an iPhone, iPad, or iPod can be problematic. This is because Apple does not natively support copying music to a computer if the iOS device hasn't been paired with iTunes first. In order to pair that device with iTunes, iTunes makes you erase the device first. There are, however, third party programs that can safely copy the music from the iPhone, iPad, or iPod.
Paul's PC runs Vista and today he booted up and got nothing but a pattern on his screen. Leo says it sounds like either a bad video driver or a failing video card. Leo advises going into safe mode, reinstalling the video driver and reboot. If it comes back, then he's solved the problem. If not, then he should look into replacing the video card.
Trevor has an older Dell Latitude that he's reinstalled the OS on, bumped up the RAM and installed an SSD drive, but it's still running slow. Leo says that although the drives are fast, the bus may be slower and it's only going to be as fast as the bus itself. Then there's the video card. Trevor is running dual monitors and the video card may not be able to handle the bandwidth. Since it's a laptop, there's really not much he can do about the video card, other than just buy a new laptop.