Joe got an email from Facebook saying his password has been changed. He changed it and turned on 2-factor authentication, but the password keeps getting changed back. Leo says that's a scary thought and he probably got bit by a phishing scam and that Facebook didn't send him an email at all. Leo says if it was legit, the first thing the hacker would do is change the email notification.
Bill noticed his cable bill was higher than it should be. So he tried to use the online chat feature to get support. About an hour later, he discovered that his password had been changed by the support people, and he also learned that his account was hacked by the support person. Leo says that Bill should report them right away. He did and has not received any reply. What's his next step? Leo says that what Bill will want to do is go to all his accounts that use that email and reset passwords. It's a hassle to be sure, but a must.
Tom is having issues using Last Pass with a screen reader. Leo says that he's heard that more than once, and Last Pass really needs to work on accessibility. In iOS .... go to settings, passwords and accounts, iCloud Keychain, enable autofill passwords.
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Tom has a Dell Laptop that has an administrator password he doesn't know. How can he get into Windows? Or should he just wipe the drive and start over. Leo says wiping the drive is definitely the easiest way to do it if he doesn't need the data from it. Use the Microsoft Media Creation Tool and install it via USB. But he can't get past the firmware password. Leo says that won't get fixed with a hard drive reset. If he can't call the company for the password, then he'll have to do some serious googling to try and break it. PCUnlocker is a program that can do it. But it's not free.
Jay has discovered that if he unlocks his keychain in macOS, his computer will log in faster. But is that secure? Leo says that macOS should unlock it automatically when you log into your Mac. But this is the reason why a password vault is a safe idea. Leo likes LastPass.
Gary has a vintage W530 Thinkpad, and he needs to repair it. Leo says that there's an entire SubReddit on repairing old Thinkpads. Gary also needs to bypass the Windows 7 password. Leo says that in Windows 7, there is a hidden Administrator account. If you can enable that, you can get in and change your password.
Dan's Epson printer won't take his wifi password anymore and he can't update the firmware. Leo says Dan may have changed the WiFi password and forgot to input that new password into the printer. That's easy to forget to do. Leo recommends resetting your printer and then re-enter the WiFi password on your network setup. You'll also be able to download and install the firmware update. If that doesn't work, you may need to reset your WiFi password and start over.
This is creepy. A hacker managed to hack into a ring camera placed in the bedroom of an 8-year-old girl, and then pretended he was Santa Claus talking to her. RING said it wasn't a breach in Ring's security, but was due to the parent not using a unique user name and password. She used the same one as for other things, making it really easy to breach. Leo says that hackers can read a unique signature for internet enabled cameras and then can use that login to brute force it open. Leo says to stop reusing the same password. That's a recipe for calamity.
Jeff is concerned with the current state of online security. So many companies are taking security for granted. They send software passwords in an email and other foolish acts online. Leo says that the CTO should know better. But Leo also admits that security is hard, and there's no such thing as perfect, bulletproof software when it comes to security. Inevitably, the software will get flaws, as they get updated. But a lot of the software has dumb mistakes that slip through due to arbitrary deadlines.
Don tried to sign in to Windows on his Lenovo Desktop and he can't access it. Leo says that he worries that Don isn't using the same Microsoft account to log in. Can he go to Best Buy to fix it? Leo says that Best Buy is fine, but Leo recommends finding a "shade tree mechanic" computer store locally, that will be happy to do the work in front of you. The best thing may just be to wipe your drive and start over with a fresh install of Windows.