passwords

How Can I Keep My Router Secure & Network Safe?

nighthawk

Episode 1788

Vee from Huntington Beach, CA

Vee wants to know if she needs any more protection than her router to keep her safe online while she's teaching.  She doesn't need to add anything to the router itself, but the best thing is to guard her online behavior and keep everything online up to date. Update the OS regularly, when available, as well as the apps. Your browser should automatically update. Also, the router needs to be kept up to date and periodically, it pays to look for an update for it. Also, change the password from default. Turn off WAN administration. And turn off UPnP (Universal Plug n Play).

Have My Passwords Been Compromised?

LastPass

Episode 1772

Richard from San Diego, CA

Richard is getting notified by Google that several websites he's visited have been hacked and he should change his password. Leo says Google has been doing that to advise users that their passwords are showing up on the dark web. Leo says that using a password manager like LastPass to generate all passwords would be a good option. They will also go through user passwords and let them know what ones need to be changed. So all he will need to know is the master password. That's what Leo uses.

Why can't I log into my new (used) computer?

Windows 10

Episode 1761

Walter from Palm Springs, CA

Walter bought a used computer, but now it won't take the administrator password. Leo says that the best thing to do is wipe the hard drive, install a fresh copy of Windows, and start over. There's likely some stuff on there Walter won't want. You can use Windows free for ten months, and it's really only $99.

If you don't want to pay for your OS, put Linux on it. Leo recommends Ubuntu or Manjaro.

Why do I have to keep resetting my Windows password?

Windows 10

Episode 1754

Daniel from Fresno, CA

Daniel is having an issue with Windows 10, getting a notification that his Microsoft account has had its password changed. He has to verify his account. Then after a few days, the process repeats. Leo suggests turning on two-factor authentication and installing the Microsoft Authenticator app on your phone. It may be that someone keeps changing Daniel's password. Using two-factor authentication that will alert you and require an authenticator will prevent that. 

Has my Facebook account been hacked?

Facebook

Episode 1740

Rick from Palm Springs, CA

Rick posted a few pictures on Facebook, and he sees one picture with a caption he didn't add to it. How did that happen? It also seems to come from a group he isn't a member of, rather than from himself. Leo says that Facebook makes a group of your account automatically so you can share images. So that's probably the group he's seeing. You can also add filters or frames that can be added. It's possible it was added by accident. Check the picture and see what the privacy settings are. If it's public, you may want to change it to friends only.

How can I reset a Mac Password?

Resetting Your Mac Password

Episode 1740

Kathleen from Sherman Oaks, CA

Kathleen recently updated to the latest Zoom, but her friend can't update because she doesn't know the password to her Mac. What can she do? Leo says there are about 5 ways to reclaim your login password on an Apple computer. You can find instructions on Apple's Support site - Look for HT202860. In recovery mode, there's also a reset password command. That's probably the easiest option.

What's a Good Way to Remember Passwords?

LastPass

Episode 1737

Dan from New Jersey

Dan wants to know what password vault or manager to use for his 90-year-old father. Leo says passwords are annoying, to be sure. Everyone wants a password now, and it can be very problematic to remember a unique and random password to stay secure. So people use the same password over and over. It may not be an issue for logging into Facebook, but for your bank, it's a bad thing.

Why can't I access my email through Apple Mail?

Apple Mail

Episode 1734

Dave from Binghamton, New York

Dave has an email account that has been hacked and now he's getting requests for new passwords. He found out by noticing the forward codes after the request. Leo says that it's a common scam. Fortunately, Spectrum changed his password for him. But now Apple Mail can't make a connection with the new password. Leo thinks that the email client may not like the password. So Dave could try changing the password again. But Spectrum may have turned on a feature that limits what Dave can do to protect him. What Leo suggests is to delete your email account and then set it up again. 

How Can I Get My Chromebook to Accept My Password?

Chromebook

Episode 1717

Mike from San Marcos, CA

Mike is having issues logging into his Chromebook. Leo says the first thing to try is to log in to his Google account on another computer. This will verify that Mike is using the right password. Then go back to the Chromebook and log in, careful to be sure that the caps lock isn't on. If that doesn't work, then he can always PowerWash to get back access.