Don tried to sign in to Windows on his Lenovo Desktop and he can't access it. Leo says that he worries that Don isn't using the same Microsoft account to log in. Can he go to Best Buy to fix it? Leo says that Best Buy is fine, but Leo recommends finding a "shade tree mechanic" computer store locally, that will be happy to do the work in front of you. The best thing may just be to wipe your drive and start over with a fresh install of Windows.
Steve wants to know about the Aeropex Headphones. Leo says he really likes them because they transmit the sound through the cheekbone beside the ear.
Mike resurrected an old computer to look through some old floppies, but they're password protected and he can't remember the password. Leo says that if Mike can figure out how he password protected it, that could give him a clue. But floppy disks weren't normally password protected. So it's an odd thing for a password pop up to happen. It may be possible to examine the disk using a Linux computer. That could lead to being able to read it. But not for very much longer, as Linux will not support floppies moving forward.
Mark got a 2017 iPad Pro from a pawn shop for about $300, which Leo says that's a pretty good deal. Should he get an iPencil for the iPad Pro? He also wants to know how to wipe out the keychain password file. Leo says that he has an iPencil for his and he rarely uses it. If you sketch or annotate notes, then it's a good option. But if you don't, save yourself $100. Also, wipe the iPad completely so there will be nothing in the keychain. Turn on Keychain syncing and it'll sync to your Mac. Can he view his password list in the iPad?
Pria has her cell service with Verizon and she is having issues connecting to WiFi in her apartment building. Leo says that in her iPhone settings, check the WiFi connection and look for the name of the network. Click on the "i" and look at the network. Make sure there's an IP address in there, starting with either 192 or 10. If it's anything else, she is not getting an internet connection. That would indicate the network is misconfigured. Try to unplug the router and plug it back in to reboot.
Nathan wants to know if there's any recourse if a company isn't protecting his passwords. Leo says in Europe they have the GDPR, but in the US the only real protection is through HIPPA in the medical field. Leo recommends talking to Brian Krebbs at Krebbs on Security and asking him how he should write a letter to warn them of their liability.
Yesterday's story about Collection #1 - a package of hacked email passwords, is actually now reported to be a few years old, so the damage is not as great as previously believed. But Leo still says that it's a wise idea to go to HaveIBeenPwned.com/passwords and see if your account has been hacked. And then change your password. In fact, it may be a good idea to change it anyway, and turn on 2 factor authentication while you're at it.
According to the creator of HaveIBeenPwned.com, over 21 million passwords have been hacked and revealed on the dark web. Leo says to find out if your passwords have been hacked and stolen, head over to https://haveibeenpwned.com/passwords and input your passwords. It'll let you know if your passwords have been hacked.
Bruce wants to know why he's being asked for his iCloud password all the time on his iPhone 8. Leo isn't sure why this happens, but it's happened to him as well. It does go away eventually. Leo thinks it's just a bug. Leo suggests going into settings, and re-entering his passwords there.
Jane has a ton of passwords and needs a password vault to keep them all straight. She was looking at LastPass and wants to know if that's the best one. Leo loves LastPass, and they are a sponsor on the show. He has been using it for ten years and it's very secure. But it's not the only option. There's also 1Password, KeePass, and DashLane.