passwords

How Can I Get My Chromebook to Accept My Password?

Chromebook

Episode 1717

Mike from San Marcos, CA

Mike is having issues logging into his Chromebook. Leo says the first thing to try is to log in to his Google account on another computer. This will verify that Mike is using the right password. Then go back to the Chromebook and log in, careful to be sure that the caps lock isn't on. If that doesn't work, then he can always PowerWash to get back access.

Should I make up my own password?

Password Manager

Episode 1716

Jim from Hart, Michigan

Jim has a solution for remembering passwords. He uses a date mixed with his name and an @ symbol. Leo says that's easy enough for a hacker to remember, and anything that makes a password not random makes it easier to break. And hackers are very adept at breaking personal generated passwords. That's why Leo uses a randomly generated and long password using his password manager. But even your OS will do it. It's much better to let the computer do it, and remember it. If you can remember it, it's easy to break.

Why doesn't Hulu take my password?

Chrome Password Manager

Episode 1712

Char from Cambridge, Minnesota

Char has been a Hulu subscriber for nine years. But he recently logged in to watch a movie and Hulu says he isn't a member. That's odd because he recently tried to reset his password and they set him a reset link. He reset it, but the password doesn't work anymore. But they still charge him. Leo says it could be an issue with Char's password manager in Chrome. Try entering it manually. But when Char tried that, it still didn't work. Leo doesn't think it's Char's password manager or the Chrome browser. It's a glitch with Hulu.

How Can I Get Back Into an LG Phone With a Forgotten Pin Code?

LG

Episode 1711

Melissa from Minnesota

Melissa has an LG Stylo 5 mobile phone and the phone has been locked down after she inputs a pin code into it. Now she has forgotten the pin and only has 30 tries to get back in. Leo says that worst case, the phone will erase back to factory defaults. So she won't lose the phone itself. But there's data she doesn't want to lose. Can LG get the data off? 

Why does Facebook keep allowing others to change my password?

Authy

Episode 1710

Joe from Glendale, CA

Joe got an email from Facebook saying his password has been changed. He changed it and turned on 2-factor authentication, but the password keeps getting changed back. Leo says that's a scary thought and he probably got bit by a phishing scam and that Facebook didn't send him an email at all. Leo says if it was legit, the first thing the hacker would do is change the email notification. 

Did I Get Hacked By Spectrum?

Spectrum

Episode 1695

Bill from San Diego, CA

Bill noticed his cable bill was higher than it should be. So he tried to use the online chat feature to get support. About an hour later, he discovered that his password had been changed by the support people, and he also learned that his account was hacked by the support person. Leo says that Bill should report them right away. He did and has not received any reply. What's his next step? Leo says that what Bill will want to do is go to all his accounts that use that email and reset passwords. It's a hassle to be sure, but a must.

How Can I Bypass a Firmware Password?

PCUnlocker

Episode 1663

Tom from Carson, CA

Tom has a Dell Laptop that has an administrator password he doesn't know. How can he get into Windows? Or should he just wipe the drive and start over. Leo says wiping the drive is definitely the easiest way to do it if he doesn't need the data from it. Use the Microsoft Media Creation Tool and install it via USB. But he can't get past the firmware password. Leo says that won't get fixed with a hard drive reset. If he can't call the company for the password, then he'll have to do some serious googling to try and break it. PCUnlocker is a program that can do it. But it's not free.