Katie bought an iPhone from Amazon, and it keeps asking her for an old credit card number for her Apple ID. She was able to activate it and make calls, but she can't really do anything else. Leo says you should be able to change or add a payment method with that existing Apple ID. Just click on your name and then the payment information. If you can't do that, then you can try 1-800-MyApple or iForgot.com to reset your password. Leo also suggests making an appointment with the Apple Store and taking to a Genius about resetting your Apple password. They have the ability.
Lynn's brother-in-law passed away, and he's trying to get into his Windows 7 laptop to download the data. Leo says that Windows 7 is a lot easier to crack password-wise than Windows 10. In fact, there's a hidden administrator account that has no password to make it easier. Here's how - https://thegeekpage.com/hack-windows-7-password/. Here's another - https://www.lifewire.com/how-to-reset-a-windows-7-password-2626297
John's friend has a Windows computer from her deceased husband that she can't log into. It's used though. Leo says the best thing to do is start over if she doesn't want the data off it. Download the Windows 10 Media Creation Tool, save it to a thumb drive, and then plug it into the computer. Then boot to it, and reinstall Windows. It'll wipe the drive and give her a pristine version of Windows.
Vee wants to know if she needs any more protection than her router to keep her safe online while she's teaching. She doesn't need to add anything to the router itself, but the best thing is to guard her online behavior and keep everything online up to date. Update the OS regularly, when available, as well as the apps. Your browser should automatically update. Also, the router needs to be kept up to date and periodically, it pays to look for an update for it. Also, change the password from default. Turn off WAN administration. And turn off UPnP (Universal Plug n Play).
Richard is getting notified by Google that several websites he's visited have been hacked and he should change his password. Leo says Google has been doing that to advise users that their passwords are showing up on the dark web. Leo says that using a password manager like LastPass to generate all passwords would be a good option. They will also go through user passwords and let them know what ones need to be changed. So all he will need to know is the master password. That's what Leo uses.
Leo got his Ford Mustang Mach E and one of the interesting things is that it doesn't come with a key or a key fob because his phone is now his key. He inputs a code to unlock the car and has to use a password to start the car.
Walter bought a used computer, but now it won't take the administrator password. Leo says that the best thing to do is wipe the hard drive, install a fresh copy of Windows, and start over. There's likely some stuff on there Walter won't want. You can use Windows free for ten months, and it's really only $99.
If you don't want to pay for your OS, put Linux on it. Leo recommends Ubuntu or Manjaro.
Daniel is having an issue with Windows 10, getting a notification that his Microsoft account has had its password changed. He has to verify his account. Then after a few days, the process repeats. Leo suggests turning on two-factor authentication and installing the Microsoft Authenticator app on your phone. It may be that someone keeps changing Daniel's password. Using two-factor authentication that will alert you and require an authenticator will prevent that.
Rick posted a few pictures on Facebook, and he sees one picture with a caption he didn't add to it. How did that happen? It also seems to come from a group he isn't a member of, rather than from himself. Leo says that Facebook makes a group of your account automatically so you can share images. So that's probably the group he's seeing. You can also add filters or frames that can be added. It's possible it was added by accident. Check the picture and see what the privacy settings are. If it's public, you may want to change it to friends only.