passwords

Why doesn't my printer accept my WiFi password?

Epson Printer

Episode 1655

Dan from Chicago, IL

Dan's Epson printer won't take his wifi password anymore and he can't update the firmware. Leo says Dan may have changed the WiFi password and forgot to input that new password into the printer. That's easy to forget to do. Leo recommends resetting your printer and then re-enter the WiFi password on your network setup. You'll also be able to download and install the firmware update.  If that doesn't work, you may need to reset your WiFi password and start over. 

Hacker Uses Ring Camera to Pretend he's Santa, Talking to a Child

Ring

Episode 1652

This is creepy. A hacker managed to hack into a ring camera placed in the bedroom of an 8-year-old girl, and then pretended he was Santa Claus talking to her. RING said it wasn't a breach in Ring's security, but was due to the parent not using a unique user name and password. She used the same one as for other things, making it really easy to breach. Leo says that hackers can read a unique signature for internet enabled cameras and then can use that login to brute force it open. Leo says to stop reusing the same password. That's a recipe for calamity.

Why is Online Security So Bad?

Security

Episode 1648

Jeff from Marshall, IL

Jeff is concerned with the current state of online security. So many companies are taking security for granted. They send software passwords in an email and other foolish acts online. Leo says that the CTO should know better. But Leo also admits that security is hard, and there's no such thing as perfect, bulletproof software when it comes to security. Inevitably, the software will get flaws, as they get updated. But a lot of the software has dumb mistakes that slip through due to arbitrary deadlines.

Why Can't I Log In to Windows?

Windows

Episode 1622

Don from Dana Point, CA

Don tried to sign in to Windows on his Lenovo Desktop and he can't access it. Leo says that he worries that Don isn't using the same Microsoft account to log in. Can he go to Best Buy to fix it? Leo says that Best Buy is fine, but Leo recommends finding a "shade tree mechanic" computer store locally, that will be happy to do the work in front of you. The best thing may just be to wipe your drive and start over with a fresh install of Windows. 

How Can I Crack an Old Floppy Password?

floppies

Episode 1614

Mike from Riverside, CA

Mike resurrected an old computer to look through some old floppies, but they're password protected and he can't remember the password. Leo says that if Mike can figure out how he password protected it, that could give him a clue. But floppy disks weren't normally password protected. So it's an odd thing for a password pop up to happen. It may be possible to examine the disk using a Linux computer. That could lead to being able to read it. But not for very much longer, as Linux will not support floppies moving forward.

How can I view my keychain passwords in the iPad?

Keychain

Episode 1586

Mark from Santa Ana, CA

Mark got a 2017 iPad Pro from a pawn shop for about $300, which Leo says that's a pretty good deal. Should he get an iPencil for the iPad Pro? He also wants to know how to wipe out the keychain password file. Leo says that he has an iPencil for his and he rarely uses it. If you sketch or annotate notes, then it's a good option. But if you don't, save yourself $100. Also, wipe the iPad completely so there will be nothing in the keychain. Turn on Keychain syncing and it'll sync to your Mac. Can he view his password list in the iPad?

Why Can't My Phone Connect to the Network?

WiFi

Episode 1578

Pria from San Diego, CA

Pria has her cell service with Verizon and she is having issues connecting to WiFi in her apartment building. Leo says that in her iPhone settings, check the WiFi connection and look for the name of the network. Click on the "i" and look at the network. Make sure there's an IP address in there, starting with either 192 or 10.  If it's anything else, she is not getting an internet connection. That would indicate the network is misconfigured. Try to unplug the router and plug it back in to reboot.