Rick posted a few pictures on Facebook, and he sees one picture with a caption he didn't add to it. How did that happen? It also seems to come from a group he isn't a member of, rather than from himself. Leo says that Facebook makes a group of your account automatically so you can share images. So that's probably the group he's seeing. You can also add filters or frames that can be added. It's possible it was added by accident. Check the picture and see what the privacy settings are. If it's public, you may want to change it to friends only.
Kathleen recently updated to the latest Zoom, but her friend can't update because she doesn't know the password to her Mac. What can she do? Leo says there are about 5 ways to reclaim your login password on an Apple computer. You can find instructions on Apple's Support site - Look for HT202860. In recovery mode, there's also a reset password command. That's probably the easiest option.
Dan wants to know what password vault or manager to use for his 90-year-old father. Leo says passwords are annoying, to be sure. Everyone wants a password now, and it can be very problematic to remember a unique and random password to stay secure. So people use the same password over and over. It may not be an issue for logging into Facebook, but for your bank, it's a bad thing.
Dave has an email account that has been hacked and now he's getting requests for new passwords. He found out by noticing the forward codes after the request. Leo says that it's a common scam. Fortunately, Spectrum changed his password for him. But now Apple Mail can't make a connection with the new password. Leo thinks that the email client may not like the password. So Dave could try changing the password again. But Spectrum may have turned on a feature that limits what Dave can do to protect him. What Leo suggests is to delete your email account and then set it up again.
Mike is having issues logging into his Chromebook. Leo says the first thing to try is to log in to his Google account on another computer. This will verify that Mike is using the right password. Then go back to the Chromebook and log in, careful to be sure that the caps lock isn't on. If that doesn't work, then he can always PowerWash to get back access.
Jim has a solution for remembering passwords. He uses a date mixed with his name and an @ symbol. Leo says that's easy enough for a hacker to remember, and anything that makes a password not random makes it easier to break. And hackers are very adept at breaking personal generated passwords. That's why Leo uses a randomly generated and long password using his password manager. But even your OS will do it. It's much better to let the computer do it, and remember it. If you can remember it, it's easy to break.
Char has been a Hulu subscriber for nine years. But he recently logged in to watch a movie and Hulu says he isn't a member. That's odd because he recently tried to reset his password and they set him a reset link. He reset it, but the password doesn't work anymore. But they still charge him. Leo says it could be an issue with Char's password manager in Chrome. Try entering it manually. But when Char tried that, it still didn't work. Leo doesn't think it's Char's password manager or the Chrome browser. It's a glitch with Hulu.
Melissa has an LG Stylo 5 mobile phone and the phone has been locked down after she inputs a pin code into it. Now she has forgotten the pin and only has 30 tries to get back in. Leo says that worst case, the phone will erase back to factory defaults. So she won't lose the phone itself. But there's data she doesn't want to lose. Can LG get the data off?
Joe got an email from Facebook saying his password has been changed. He changed it and turned on 2-factor authentication, but the password keeps getting changed back. Leo says that's a scary thought and he probably got bit by a phishing scam and that Facebook didn't send him an email at all. Leo says if it was legit, the first thing the hacker would do is change the email notification.
Bill noticed his cable bill was higher than it should be. So he tried to use the online chat feature to get support. About an hour later, he discovered that his password had been changed by the support people, and he also learned that his account was hacked by the support person. Leo says that Bill should report them right away. He did and has not received any reply. What's his next step? Leo says that what Bill will want to do is go to all his accounts that use that email and reset passwords. It's a hassle to be sure, but a must.