password recovery

How Can I Reset My Gmail Password?

Gmail

Episode 1578

Wesley from Los Angeles, CA

Wesley recently lost access to his Gmail. He tried doing password recovery, expecting 2-factor authentication. But Gmail says they can't be sure it's him, so he remains locked out. At least he can log in with his phone because Gmail trusts Wesley's iPhone, which knows the password. Leo isn't sure why the recovery hasn't worked. Perhaps his challenge questions are being answered incorrectly?  Since Wesley's phone is working better with Gmail, he should try recovering the password with the phone. 

How can I reactivate my iPad?

Episode 1560

Patty from Painesville, OH

Patty has new iPad and she hasn't been able to unlock it. There is a process that Apple uses called "IForgot" that will help you to recover and reactivate your iPad. Here's a tech note on how - https://support.apple.com/en-us/HT204306. This page will walk you through. If that doesn't work, then your next move is to go to a nearby Apple store or call Apple support. You'll also need to know your AppleID.

How can I recover my phone's password?

Alcatel Android phone

Episode 1530

Robert from San Antonio, CA

Robert has a low budget Alcatel smartphone, but he forgot the password to access it. How can he recover it? Leo says on those older Android phones, the easiest thing is to erase it and start over. Most Android phones have a way to get into recovery mode. But if he can't, then he'll have to do a hard reset by pressing the power button and the volume up button at the same time, and hold it there. That should put it in recovery mode. It's a text based menu that he can navigate with the volume buttons until he reaches "reset." Then he can press the home button and that should reset the phone.

How can I recover my Windows 10 password?

Windows 10

Episode 1521

John from Dana Point, CA

John has a Lenovo X5 and he put a special PIN code password into his computer. Now it won't accept the code because of the special characters he used. It also won't accept his fingerprint ID. Leo says that there should be an option to recover his account with his Microsoft ID. He should go to another computer and sign onto his Microsoft account to make sure it's working and valid. He can reset it with a new login, just in case. Then he should see if the recovery option appears.

How can I recover my iCloud password without my old phone?

Apple iPad

Episode 1447

Gene from Manhattan, MT

Gene has an old iPad 1 and 2, but he's forgotten his iCloud password to it so he can't get the old data off it. Leo says that Apple has a system called iForgot to reset passwords, but Gene no longer has the phone number it's identified with. Leo says if he calls Apple and explains that he no longer has that phone and number, Apple can still identify him manually. Once they've verified that Gene is Gene, they can reset the iCloud password.

How can I recover my password on my Windows 8.1 laptop?

Episode 1298

Nick from Michigan

Nick has forgotten the password on his Windows 8.1 laptop. How can he crack it so he can give it to his sister? Leo says that there's password crackers that can work with Windows 8.1. If he logged in using his Microsoft account, however, he can go to his Live account at live.com and reset his password. Then he can get into it and do what he needs to do.