Outlook

Can I set Outlook to be my default email app on Android?

Nova Launcher

Episode 1313

Ron from Charlotte, NC

Ron wants to know if you can set Outlook to be the default email app on his Samsung Galaxy S7 phone. Leo says that there's a section in the phone's settings where he can choose default apps. It will depend on whether or not Samsung allows it, though. If it was a pure Android phone like the Nexus, then it's definitely possible. If he can't choose it in the default apps, he can always use Nova Launcher in the Google Play store. It'll let him set up his phone the way he wants.

How can I sync Outlook to my iPad and iPhone?

Microsoft Outlook for iOS

Episode 1309

Brian from Long Beach, CA

Brian is having trouble syncing to Outlook on his laptop, iPhone, and iPad. Leo suggests going into iOS settings and removing the Outlook sync account. He could also install the Outlook app.

It could also be an issue with his Exchange server at work, especially if other coworkers are having issues. He should use Microsoft's app on the laptop. Then remove the Exchange server from iOS devices and reinstall it. It's likely a network issue with work. Brian should talk to his IT guys, as they may have to configure it.

How can I send a full resolution image in Outlook?

Episode 1225

Greg from Conifer, CO

Greg likes to send photos via email with Outlook and it always defaults to medium resolution. He wants to change it to a high resolution. How can he do that? Leo suggests trying to drag the image to the mail window and see if it downsizes. Another option is to avoid sending attachments altogether and send a link to the image online, like at Flickr or Google Photos. This is far more secure and he can have full resolution images online.

How can I access my email from multiple devices?

Episode 1224

Carlos from Hemet, CA

In the early days of email, the internet service provider didn't want to be storing emails on their servers. They wanted you to log on, get your email, and then they would delete it. This is what Carlos is currently doing with Outlook. He's getting on the server, downloading the email, and deleting it from the server. It's an email protocol called POP. Carlos can continue to use POP if he wants, but in Outlook's settings he should change it to not delete the email from the server. That will leave the email on the server. This isn't the best way to do this, however.

Why is my Microsoft account sending me to an Outlook.com inbox when my email is with AOL?

Episode 1198

Bob from Atlanta, GA

Bob has a Microsoft account that he created using an AOL email address. He was checking his email and inadvertently got into an Outlook.com environment. He's wondering if he can back out of that without affecting his One Drive, Skype, and other Microsoft apps associated with that account. Leo says that by default, anyone with a Microsoft account, even if it's tied to another email address, has an Outlook.com account. Leo says he can just ignore that. He doesn't think there's any harm in that.

How can I get my computer to stop crashing in Outlook?

Episode 1131

Rob from Tarzana, CA

Rob is having an issue with his computer hanging only while Microsoft Outlook is open. Outlook displays his Exchange and Gmail accounts. He's tried several things, including running Outlook in Safe Mode, disabling his antivirus, and turning off add-ons. Leo says to look at the connection as it syncs. He should try changing the polling times. It also goes through the messages and indexes them, but he started with empty PST files which dramatically changes the time it would take to index them.

What phone would work best with Outlook and Google?

Samsung Galaxy Note 4

Episode 1130

Paula from Los Angeles, CA

Paula is thinking of switching from the Samsung Galaxy SIII to the iPhone 6 Plus. She uses Outlook, and was told it's not a problem to use with the iPhone. Leo says that syncing Outlook isn't really a good solution because Google killed the ability to sync with it. Since Paula is currently using Google Calendar and Contacts on Android, it would be best to just stick with that.