Richard recently checked his Outlook/Comcast email and it's now requiring a new user name and password. He hasn't input it in a long time and can't remember it. Leo says that it should be the same password as logging into Richard's Comcast account to get his webmail. Outlook can lose its settings from time to time, especially after being updated. So it may be that Richard just has to re-input the Comcast user name and password. But he may also need to input the mail settings.
Dennis is seeing multiple Outlook accounts in one while using EDGE. Leo says that it knows what account by cookies, and if both are associated with it, it could cause that issue. So he can delete the cookies, or sign out of one, and it will then not default to one or the other until he logs in again.
Kirk is an AOL user with Microsoft Outlook, and he wants to know how he can back up his email. His email PST file is 13.9GB! AOL recently eliminated all of his 2020 emails and he wants to make sure he has a copy, just in case. Kirk is also concerned that his email doesn't appear on his iPad. Leo says it's a good time to get out of AOL and try another service. Leo recommends Gmail.
Vivan can't seem to figure out how to get her Outlook email on her iPhone. Leo says first go to outlook.com and log in to see if she can get mail there. Once that's verified, then she should be able to go into the iPhone's mail settings and input all the login information into the mail app settings.
Settings->Mail->Accounts->Add Account. Then select the Outlook.com option and input all your login information. Then she will be able to log into the mail app and get the mail.
Joe bought an HTC U11 a few years ago, which could sync with Outlook. But they stopped supporting it and Android killed the sync feature. So how can he sync the phone's outlook contacts before he upgrades to a new phone? Leo says there's a good free third party tool that will sync with the Windows Contacts manager called Syncios Mobile Manager for Android. It'll sync with Windows 10 People app, which can then sync with your Outlook.
Mike is getting some strange autocomplete suggestions when he addresses an email in Outlook. Leo says that Mike can change or turn off autocomplete in the Outlook settings. It should just autocomplete from the contact list, but if it's not doing that, then you can disable all autocomplete suggestions and do it the hard way. Look for an option to autocomplete from contacts and leave that enabled. But turn off everything else. It should be your mail settings. Leo also recommends moving over to Gmail. The autocomplete is much better and focuses on contacts.
Perry uses Outlook and he doesn't get attachments. Plus Outlook keeps freezing. Leo says that he can go into the settings and enable "include attachments", but it's turned off by default for security reasons. As for the freezing, Outlook saves data in a PST file and sometimes it gets corrupted. When it does, it can cause Outlook to freeze. Run SCAN PST to fix it. But Leo says that Outlook is a bag of hurt and another email program would be much easier to deal with.
Terry created an "alias" through Outlook for his email, but now it's not working. Leo says that Microsoft has a discussion about this known issue here. The fix was not to use the auto account setup, but to manually set it up. But that hasn't helped Terry. Leo suspects that since Microsoft killed MSN Mail, that could be the issue.
Dale has an Apple and Outlook contact list. He'd like to merge them. How can he? Rich says that the iPhone doesn't do a good job where the contacts are located. But the Mac contact app does. So Rich says to sync all the contacts to his Mac. Add them in his contacts app, and then sync it. Then, Rich recommends using Google contacts as his main contact manager. He can add his Google account in there by clicking the plus sign.
After having his computer replaced, Lloyd opened his Outlook, and now his email disappears or deletes when he tries to read them. What is going on? Leo suspects that the technician did a lousy job moving over his data and apps. Leo recommends to log into Gmail online and verify that your email is actually there. It's probably still there. Then, what Leo would do is reconfigure Outlook under account settings. Delete Gmail and then reconfigure it. You can google how to setup Outlook with Gmail. It's easy to redo it. There's also a repair Outlook option under Programs and Features.