Tony is getting an update error for an update that requires a "licensing agreement" for using OS X Mavericks and Microsoft Office on his Mac. Leo says it sounds like an Office issue and having to agree to their EULA is a standard thing. It's safe to install. Ideally, they're supposed to apply the updates automatically, but apparently not in this case. It could be a setting that's been disabled.
OS X Mavericks
Chris upgraded to OS X Mavericks, and iTunes is now crashing a lot. Leo says that Mavericks is hit and miss. Leo recommends uninstalling and reinstalling iTunes and Quicktime. This will often solve it. If not, then Leo recommends backing up his data, then wiping the hard drive and reinstalling the OS.
Dan installed OS X Mavericks on his 2009 MacBook Pro and he says he's taken a "speed hit" with a lot of beach balls. Leo says it's best to try and do a clean install to eliminate any rogue fragments of the old OS. If that doesn't fix it, then it may be that the internal drive is starting to get a bit flakey, especially since Dan also booted from a backup external hard drive which worked fine. It may be time to get his data off and replace that hard drive.
Aurelia has a 2007 MacBook Pro and wants to know if OS X Mavericks would work on it. Leo says it's right on the edge and it depends. It may actually come down to RAM. 2GB of RAM is a bit light. Even if it will install, it may be slower, not faster, and it would be difficult to go backwards. Apple's recommendations call for 2008 or later. Leo recommends going with Lion, but no later. It's really time to start saving up for a new Mac.
Larry upgraded his MacBook Air to OS X Mavericks. He's turned on the firewall and File Vault, and used a separate account that isn't the admin account. Is there anything else he needs and will Apple push a notification when there's an update? Leo says yes, Apple will, then he can log into his Admin account and update.
Mary's son upgraded her Mac to OS X Mavericks and now it's running slower. Leo says Mavericks has bugs, but slowing down the computer isn't one of them. Leo says it could also just be coincidental, and that the hard drive is starting to fail.
Denise just installed OS X Mavericks on her Mac Mini and she's getting an error message about not having a microphone. Leo says that's a feature in Mavericks because laptops have mics built in. She can just get a third party microphone with a minijack so she can talk to Siri on her Mac Mini. MonoPrice is a good place to get them.
Chris is still having issues with OS X Mavericks and wonders if upgrading to 8GB of RAM would help it's performance. Leo says not really unless he's doing video or photo editing. If the Mac is running slow, it won't hurt to double the RAM. 8GB is a bit of a sweet spot, though, and it could help if he's having performance issues with the OS. But the real issue could be Mavericks itself. It's filled with bugs and Apple needs to fix it. The chatroom also says to go into the activity monitor and view his RAM usage. That could show him where the issue really lies.
Fran wants to know if she should upgrade to OS X Mavericks if she buys a 21" iMac from Apple. Leo says it's odd that Apple is shipping their latest hardware without Mavericks. It should already be installed. If not, she can easily download and install it from Apple. It's a free upgrade. What about a fusion drive? Leo says it's not really worth the extra price. She should go with either a hard drive or, better yet, an SSD.
Apple's newest operating system for the Mac, OS X Mavericks, introduced several new features. But it also introduced some bugs and even took away some features without good reason. If you've been frustrated by Mavericks, or have found that an application you frequently use doesn't work with it, here's how to downgrade back to OS X Mountain Lion.