Ooma

Can I cancel my phone service and use the internet to make calls?

Ooma

Episode 1522

Jean from Los Angeles, CA

Jean wants to dump her AT&T phone service and use VOIP with the internet via Ooma. Leo says she can, but she'll be giving up precise 911 service. So if she has a cell phone, she can call 911. But that will be a regional e911 service, which will slow down response times. Ooma does offer 911 service to her registered address, but she'll have to pay for it, and if the power goes out, she'll lose her phone too. So its a mixed bag.

Is Ooma a good VOiP phone service?

Ooma Telo

Episode 1365

Richard from Sonoma, CA

Richard bought into T-Mobile's At Home VOiP service and now it's been discontinued. He's looking at Ooma now. Leo says that Ooma has a lot of users and they are very happy with it. So it's less likely it's going to go out of business. The downside, though, is that in the event of a natural disaster or power outage, he'll lose his phone because the internet is down. He'll have a cellphone, though. So Ooma is a solid alternative.

How can I connect my VOIP Box?

Ooma

Episode 1336

Jean from North Hollywood, CA

Jean doesn't have a cell phone and she's decided to move from a landline to VOIP with Ooma. She doesn't know how to set it up, though. Leo says as long as she has internet access, it should work fine. When she connected it to her modem, everything shut down. Leo says she should keep her landline for emergencies because VOIP doesn't have 911 service. So she should keep the least expensive landline called "lifeline service." During a power outage, it will still work.

What's a good VOIP solution?

Episode 1294

Lane from Huntington Beach, CA

Lane is looking for a good voice over IP (VOiP) phone option. Leo says that Ooma and 8x8 are good because they are rather invisible and he can use regular phones to make calls. To use his mobile phone with it, he'll need a SIP app (session initiation protocol), but they require a SIP provider. There's a company called Obihai which provides the SIP access. Ooma has built up enough of a network so that it's more affordable and a good choice.

Could the FCC's Net Neutrality rules affect VOiP services like Ooma?

Ooma

Episode 1081

Steve from Torrance, CA

Steve is considering the Ooma VOIP phone service, but he's concerned about net neutrality and how it will affect him. Leo says that's what's happening in Canada right now as the ISPs who also offer phone service, are buffering or flat out dropping Skype calls to frustrate that. It's very anti-competitive. What Leo suggests is that before Steve buy Ooma, that he should spend time using Skype so he can gauge how voice over IP works. There are some drawbacks.

Is Ooma a good VOiP option?

Episode 1009

Mike from Portland, ME

Mike can buy a new modem and avoid the monthly charge from Time Warner. He can get a Motorola SB6141 modem from Amazon for about $80, but he's also having to pay for his phone service through Time Warner. He's thinking about using Ooma instead, but he currently has 7 items on his phone line, and he's wondering Ooma will be able to handle the REN, or Ringer Equivalency Number. Leo says it will do that, but the main issue is e-911. VOIP won't give him regional 911 (E911), it gives him statewide 911, which usually routes to the State police.