Office 365

How can I recover a username and password in Office 365?

Episode 972

Patty from Rancho Cuca Monga, CA

Patty has forgotten her username and password for a new Office 365 login and can't remember it. Leo says that Patty's other accounts will still work. What about her Outlook account? Leo says that she could call Microsoft and let them know what her account number is and they'll help her create a new account. They may also be able to tell her what her account is by using her secondary recovery login/password credential.

Should I upgrade to Office 2013?

Episode 956

Tom from Portland, OR

Tom just bought Microsoft Office 2010 and now they've released 2013. Should he upgrade again? Leo says no, that's not necessary. He doesn't need to spend $100 a year to subscribe unless he needs the Microsoft cloud options. He would get five installs though, plus Office 365 online. But he can do everything in 2013 in 2010 with only a step or two extra. So he should just stick with 2010.