I had to reset Internet Explorer 7 and it messed up some of my Norton settings. How can I fix it?

Episode 904

Kathy from Santa Cruz, CA

First of all, Leo says using a six year old browser is probably causing a lot of those problems. She should update it to IE 8, or use a different browser like Chrome or Firefox. Leo thinks that most people should switch to Google Chrome as their browser, though.

Why is Norton Backup reporting that all of my files were skipped?

Episode 879

Carol from Los Angeles, CA

First she should try copying a file to that external drive to make sure files can be written to it. If she can copy a file over, then the hard drive is working fine. Leo doesn't like Norton Backup as a solution, though. It, like a lot of backup software, backs everything up as a big "blob" and won't let her see the individual files on the external drive. Uncle Bic in the chatroom recommends Cobian Backup. It will backup the individual files which Carol can then see on the external drive.