Robbie has been having issue with the Netflix app in his Phillips TV. The audio is really low. Scott says that's not uncommon for TVs -- they're not very smart. He recommends connecting the Roku separately and running Netflix through that. If it does the same thing, then he may need to go into the audio settings and see if there's a limiter or something that's enabled.
Jerry has been traveling around via RV and he's having issues connecting to the internet, especially with his iPhone and Apple TV through hotspot mode. Leo says it's probably not fast enough to stream Netflix through his iPhone. But it's also very possible that AT&T is blocking Netflix or slowing it down. AT&T doesn't like that unlimited plan that Jerry has, and it's possible that they are throttling his connection after a certain amount of data. He's even tried it with Chromecast and it won't work either.
Christie just bought a Samsung Galaxy Note V. Leo says to be careful with stylus because you can easily get it stuck if you put it in the wrong way. She bought it because it came with a free tablet, but she has to pay an extra $10 a month for data and Netflix won't work. She's frustrated because everybody blames the other guy. When she took it back, it worked fine at the store. Leo says that indicates that Christie's Wi-Fi connection is suspect. Leo says it could be a problem with AT&T's UVerse and their router.
Steve just got a new ultra high definition 4K TV and wants to know how he can best enjoy it. Leo says there really isn't a lot of 4K content right now and what there is (Netfflix, DirecTV Video on Demand) is heavily compressed. It depends on how good his bandwidth is. 25-50 Mbps down is what he'll need to watch House of Cards on Netflix. It needs to be a consistent 25 Mbps, not "as fast as" like cable providers say. There's also emerging 4K Blu-ray players. When they come out later this year, there will be a flood of content coming out.
This week, Wall Street punished cable companies in trading as news came out that so called cable cutting or cord cutting, is accelerating faster than anyone expected. On top of that, investors and Cable companies are learning that the next generation of viewers aren't watching TV at all. They're watching YouTube. And that's got cable companies and TV broadcasters mighty nervous. But ISPs are jacking up the price of internet to the point where cord cutters aren't saving anything to cut the cable, especially when you add additional services like Netflix, HBO Now and others.
Katherine has really slow internet of about 1Mbps on Verizon DSL. Leo says that's probably because she's too far away from the central hub. The farther out you are, the slower it gets. What can she do in order to watch Netflix? Leo says to get Netflix, she'll need a consistent 5-6 Mbps for standard definition, and 10-15 Mbps for HD. And that's not even including data caps. What about Satellite internet? Leo says that the best is Exede by Wild Blue, but the drawback is buying expensive equipment, data limits, and a lot of latency. But it should be fast enough.
Steve is going to be streaming video and playing video games online. How fast does his internet connection need to be? Leo says that Netflix has an ISP Speed Index to let him know what he'll need and where he can get it. They also offer recommendations about speed here. 10 Mbps should be sufficient, and 25Mbps would be better yet. He can even use that to Skype with his parents.
Ruth ditched satellite, has the cable and bought a few Leaf antennas for her TV. She also streams sometimes with cellular internet and sometimes it fails. Leo says that may be due to bandwidth caps. Ruth says Netflix buffers while Amazon Prime has no problem. Leo says that after 6pm, Netflix is being used by everyone. And maybe Netflix hasn't pad tribute to the cell provider for higher speed internet. That practice was started by Comcast.
Charles has an Asus laptop with Windows 8.1 and wants to know how to color calibrate it. He knows there are utilities on the computer to do it, but which setting should he use when watching Netflix? Leo says that they all essentially do the same thing. If he uses a monitor with a descent color profile, Windows will get it pretty close.
If he's a photographer, he may need to create his own color profile to get the colors he's looking for. That involves a calibrator. Charles should just make sure he has it set for the correct monitor, and that's all he will have to do.
Neil watches House of Cards on Netflix with his Roku. He's noticed that subtitles come on intermittently. Leo says it could be Closed Captioning that is turned on. Subtitles may be on in the Roku settings as well. Neil should press the down arrow on the remote and make sure all subtitles are turned off.