Bluetooth Keyboards and Bluetooth mice (or is it mouses?) are notorious for disconnecting for various reasons. Whether it's the battery dying or some kind of interference nearby, the annoyances often do not justify the benefits of having cordless keyboards/mice. Leo practically insists on going for wired keyboards for greater reliability, especially for those jobs on-the-air or for action gamers who play online.
Dale wants to know if he can plug in a keyboard and mouse with his Xbox. Leo says he can, but the real question is, does the game support it? It's really going to be game-by-game to see what happens. But the hardware supports it.
Greg's mouse cursor is freezing and it's making a loud audible noise. Leo says he suspects the mouse is experiencing a hard crash of the mouse. Unplugging the mouse and plugging it back in will fix it. It's also a sign of a worn out mouse cable, causing connectivity issues. It could also be a problem with his USB plug, or even the USB controller chip on the motherboard. He should check the drivers. And then, try to get a cheap PCI USB card and see if he can make it work. If it does, then he'll know it's the motherboard USB controller. But Leo suspects it's the mouse drivers.
Jerry has a new laptop with Windows 10 and his mouse doesn't work. He tried it with a different computer and it works. Leo says the problem with wireless mice is that they fail without notice. The dongle may be the culprit, but it may also be the batteries. Since it works fine with another computer, that tends to point to a driver or the specialized software that came with the mouse. Jerry should just reinstall the software. He can also try a different USB port. One of his ports may be broken. That's why Leo prefers the good old-fashioned wired mouse. It's reliable.
David is having problems with his Dell laptop. It autoscrolls when he opens a window and goes straight down to the bottom. It doesn't matter what he opens. Leo says that it's possible that the trackpad or keyboard are pressed or stuck. There may be some cruft in the key that's causing it to stick, or there's some "schmutz" on the trackpad that is giving a false positive and causing the problem. David should check his external mouse and keyboard as well.
Corey is a gamer and is using a Corsair M95 mouse, but the driver software has "stuck" the buttons and even reinstalling the drivers doesn't fix it. Leo says it may be time for a new mouse. It sounds like the settings may be kept in firmware, though. He could look for a reset button. He should look for a tiny pin hole that will allow for that. But outside of that, if the settings can't be changed through the software, it indicates that the memory may have failed.
John is a classical pianist and he's suffering from repetitive stroke injury. As a result, he wants to minimize his computer work. Leo says that the first thing to try is a track ball. It's a different experience in navigating the screen that uses different muscles but still does the same job as a mouse. He should research ergonomics. It's not only what equipment he uses, but also how he sits, how he places his hands on the keyboard, the keyboard itself, and more.
Eric's mouse is taking a long time to move across his new monitor. Leo says that a higher resolution monitor means he is going across more dots. He should turn up his mouse sensitivity and select 'Acceleration' and that will make it move faster.
Mel is having trouble with his desktop trying to play a Scrabble game. Leo says that it may be some stray "clicks" from the mouse preventing him from continuing, or the submit button may be stuck. Changing out the mouse could solve the issue, or changing the battery in the wireless mouse. Replacing the keyboard may also be a good idea. Sometimes keys can get stuck.
Jane's mouse cursor keeps getting jammed or stuck. Leo says that the track pad may have some "schmutz" on it, causing the connection to be occluded. There's also static electricity that could be causing issues. She can clean it or take an eraser and fix it. But it sounds like a hardware error and Leo recommends taking it back to have them fix the track pad.