Matt is a truck driver and he recently bought the Motorola Razr. He's been having a problem with his signal going from "blue to white". When it's blue, he says, he can do everything, and white means he can only make phone calls. Matt says he'll notice that it says "4G" in blue, but when he tries to use it, it turns white, and he can't use data. He's been to Verizon several times and nothing has worked to fix it. He's even tried rooting it.
Samsung will announce the Galaxy Note II with a larger screen on the 29th. September 5 will be the next Nokia Windows Phone 8 handset. Motorola and Google will be announcing something the same day, while Amazon will announce the new Kindle Fire tablet on September 6th.
Then there's that Apple iPhone announcement on September 12th, and some think the iPad mini will be announced a few weeks later. Leo is starting to think that Apple is leaking news to manage the cycle, but nobody really knows. What we do know is that September will be a crazy month for the technology industry.
The Motorola Droid 4 is probably the best and most up-to-date phone with a physical keyboard. Leo's experience is that the physical keyboard phones aren't kept as up-to-date as the big screen phones without keyboards.
It may be Verizon or Motorola that took out some accessible features during the last update. He may want to root that phone and put something on it from XDA-Developers Forums that will support accessibility better for him.
Lamarte was looking into the Droid 4 because it has a physical keyboard. Leo says that an on-screen keyboard is a common concern for people getting their first smartphone, but a physical keyboard makes the phone so much thicker and heavier. Leo thinks that once you get used to the on-screen keyboard, it really is better. Lamarte says he just can't get the on-screen keyboards to work well for him though.