Mobile Phones

Why can't I sync my iPhone?

iPhone 11

Episode 1639

George from Victor, MT

George's wife updated her iPhone to iOS 13.2 and it's crashed. Verizon put a new SIM card. The Apple Store did a DFU reset and when they went to restore apps from iCloud, many of the apps don't install. Leo says that it's not uncommon for sync to stall. Try turning the phone off, wait a few minutes and then restart it. Then repeat the sync. 

The Giz Wiz and the Smart Selfie

Dick

Episode 1638

Pictar has devised a totally different kind of Selfie Stick. Recently the CEO of Miggo / Pictar, Rafy David, came by the Gizneyland studio to give us a look at how it works. The company says that the Pictar Smart Stick is the world's most advanced selfie stick with a 6-button control panel built into the handle. You'll be able to perform a variety of useful functions even when the stick is fully extended.

Can I Hardwire My Android Phone to a Router?

Belkin USB-C to Gigabit Ethernet Adapter

Episode 1638

David from Frederick, MD

David lives in a poor cellular area and wants to connect his phone to his home internet. But he wants to do it wired. Leo says that WiFi is pretty fast these days and that's the way to do it. He could conceivably get a USB/Ethernet dongle and plug it directly into a router. Then it depends on the phone. Samsung has a DEX adapter. Amazon sells an iOS to an Ethernet adapter with a lightning connector. It would have to be Ethernet to USB-C and the device would have to have a driver to understand it. Most phones don't expect users to do that, so there are no drivers to support it.

Why is my phone not ringing?

iPhone 11

Episode 1637

Harold from West Covina, CA

Harold is on TMobile and he's noticing that many robocalls are going straight to voicemail. Leo says that could be a false positive from TMobile's spam calling feature that routes the call to voicemail without you knowing that the call even happened. Leo says that try disabling that feature on your phone and see what happens. You'll likely get a ton more robocalls though. But when Harold reboots his phone, it goes away. The chatroom suggests disabling WiFi calling. Sometimes that can cause it. But Leo suspects its a call screening feature of your carrier.

Are there hearing aids that can work with my mobile device?

iHear Icon CIC

Episode 1637

Fred from Columbia MD

Fred called in to say that there's a new wireless microphone for the hard of hearing, which can connect to your mobile device via Bluetooth and Quatro hearing aids so that those with trouble hearing can participate in group conversations. Leo says that's a great feature. Leo loves that modern hearing aids can interact with your mobile phones in order to listen better.  Check them out here - https://www.resound.com/en-us/hearing-aids/bluetooth-hearing-aids.

Can I get data off a dead phone?

iPhone 11 Pro

Episode 1636

Josslyn from Elizabeth, New Jersey

Josslyn's phone recently died. She wants to know if she can take out the memory drive and use it with something else. Leo says no. The memory storage chip is built onto the logic board. Pity.  This is why it's vital to back up your phone regularly: so you don't lose anything. Can Josslyn recover the data on the phone? Leo says as long as it can turn on, you have a chance. But if it doesn't turn on, then you're likely out of luck. 

Google Announces Pixel 4 Mobile Phone

Google Pixel 4

Episode 1636

Google announced the Pixel 4 this week. Leo says that of all the features, the camera is the one that everyone is looking at. Leo also said that Apple was waiting for what Google announced before releasing the upcoming iOS 13.2 update to improve image quality. Leo also says that computational photography has reached a point where your mobile phone's camera is as good as a real camera, so there's no real need to own a separate one now. The phone will also use machine learning to teach the camera what different parts of the image look like, so it'll adjust the image accordingly.

Which Cell Service is Good in Buffalo?

Buffalo

Episode 1634

Julie from Downey, California

Julie's mom in Buffalo has very poor cellular service. They've tried just about everything. Should she try Verizon? Leo says that it's best to see what the local coverage is. T-Mobile, for instance, is very good in cities, but not in rural areas. Ask her neighbors. Verizon may be better, but they're more expensive. Spectrum, though, uses Verizon's network. In fact, check with MVNOs. They buy cell service in bulk and resell it.

Can I Return My iPhone for a Better Model?

iPhone XS Max

Episode 1634

Mark from Brooklin, Ontario

Mark just upgraded to the iPhone XS. But now he's having buyer's remorse because it feels smaller than he's used to. Should he return it? Leo says to bring it back and get the iPhone XS Max. It'll also have a longer battery life. In fact, go with the iPhone 11 Pro Max, it's got an even bigger battery. Users can usually return a phone after a few days, so go for it.