Kevin is looking to upgrade from his 16GB Samsung Galaxy S5. He wants a phone that can multitask. He also is kinda stuck with Consumer Cellular's choice. Is the S10+ a good one? Leo says that the S10+ is larger with a bigger screen, more memory, and better camera. But the S10E is still pretty good. And now is the time to shop. And make sure to save money for a sturdy case. Another option is the One Plus 7 Pro/7T.
Dale has an iPhone 6s Plus and the battery isn't keeping a charge like it's used to. He's also noticing that his screen feels like it's starting to bulge. Leo says that Dale needs to take it into Apple because the battery is starting to swell and that's a hazard. And Apple may replace it for free. They'll at least replace the battery for $99. If he can't go to an apple store, an authorized Apple repair store will suffice. Or he can try and do it by mail.
Johnny bought a Raspberry Pi 3+b and he thinks it's a great computer project to do for creating your own Chromebook. Leo says Raspberry Pi is great for those who like to tinker, and for $35, you get a complete computer. That's remarkable.
Charlie says that his old iPhone 6S is losing battery life. Leo says that the phone is just plain old. The batteries of mobile phones usually handle about 500 complete charges. After that, they start to degrade quickly. Unfortunately, Apple's $39 battery replacement deal has passed, and as such, it'll cost over $100 to get it replaced.
He bought a battery from Amazon, but the phone says it charges less. Leo says he might've bought a counterfeit battery from Amazon. Go to Apple. Pay the $100 and let the genius replace it. It's worth it.
The Google Pixel 4 was launched while Leo was gone and it's been met with generally lackluster reviews. but Leo says that you can't please the technorati anymore. He found the Pixel 4 to be great, with a fast unlock, fantastic camera, and great screen.
Mark's Samsung phone has a defective screen, and his carrier won't replace it because they say it was damaged. But he says he didn't. They say that screen burn-in isn't covered. So he has to pay a huge deductible. Rich says to talk to the manager, surely since Mark hasn't had it that long, that they should help him out.
Rich got an email from a viewer who lost all her precious pictures from the birth of her daughter because she didn't realize her iCloud account had reached its limits. So none of them were saved in the Cloud. When she swapped to a new phone, she lost all the images that were saved on her own phone. Is there a chance she can recover them? Rich says probably not. If you wiped the phone, there really isn't a way to get them back unless you have them backed up properly. And over-relying on iCloud could be a problem.
Michael has a friend who recently died and his phone is locked. How can his wife unlock it? Rich says that there really isn't a way to do that, which is why it's valuable to have a document with all that information on it. One thing to try is to contact the cell provider and see if they can help.
Jeff has a straight talk through Walmart and is looking to move to T-Mobile, where he was promised two phones for $55. But now, he's been billed for $100 extra every month. So now they're saying they didn't mean $55 total, but $55 each. What can he do? Rich says it sounds like the company didn't give him the right deal and saddled him with extra fees. If it's less than 30 days, he could just return it and cancel your service. If it's beyond the return window, then he may be stuck for the duration of the deal.
SATPAQ is a cool accessory for your cellphone that will give you the ability to send text messages via Satellite. Check out Rich's story on it here - https://ktla.com/2019/11/08/satpaq-satellite-text-messaging-smartphone-accessory-review/. But it's not cheap, at $250 plus.30 cents per text, sold in $100 packages. As long as you can see the southern sky though, it can keep you connected. Uses Bluetooth and supports both Android and iOS.