Mobile Phones

Which Cell Phone Should I Upgrade to?

Samsung Galaxy S5

Episode 1648

Kevin from Missoula, Montana

Kevin is looking to upgrade from his 16GB Samsung Galaxy S5. He wants a phone that can multitask. He also is kinda stuck with Consumer Cellular's choice. Is the S10+ a good one? Leo says that the S10+ is larger with a bigger screen, more memory, and better camera. But the S10E is still pretty good. And now is the time to shop. And make sure to save money for a sturdy case. Another option is the One Plus 7 Pro/7T. 

Why is My iPhone Battery Bulging?

iPhone

Episode 1648

Dale from Clio, Michigan

Dale has an iPhone 6s Plus and the battery isn't keeping a charge like it's used to. He's also noticing that his screen feels like it's starting to bulge. Leo says that Dale needs to take it into Apple because the battery is starting to swell and that's a hazard. And Apple may replace it for free. They'll at least replace the battery for $99. If he can't go to an apple store, an authorized Apple repair store will suffice. Or he can try and do it by mail.

Can I Replace My iPhone 6s Battery?

 iPhone 6S

Episode 1644

Charlie from Hanover, MA

Charlie says that his old iPhone 6S is losing battery life. Leo says that the phone is just plain old. The batteries of mobile phones usually handle about 500 complete charges. After that, they start to degrade quickly. Unfortunately, Apple's $39 battery replacement deal has passed, and as such, it'll cost over $100 to get it replaced. 

He bought a battery from Amazon, but the phone says it charges less. Leo says he might've bought a counterfeit battery from Amazon. Go to Apple. Pay the $100 and let the genius replace it. It's worth it. 

How can I recover lost photos from an iPhone?

iPhone 11

Episode 1643

from via Email

Rich got an email from a viewer who lost all her precious pictures from the birth of her daughter because she didn't realize her iCloud account had reached its limits. So none of them were saved in the Cloud. When she swapped to a new phone, she lost all the images that were saved on her own phone. Is there a chance she can recover them? Rich says probably not. If you wiped the phone, there really isn't a way to get them back unless you have them backed up properly. And over-relying on iCloud could be a problem.

Why am I Being Charged More on My Cellphone Bill?

T-Mobile

Episode 1642

Jeff from Knoxville, TN

Jeff has a straight talk through Walmart and is looking to move to T-Mobile, where he was promised two phones for $55. But now, he's been billed for $100 extra every month. So now they're saying they didn't mean $55 total, but $55 each. What can he do? Rich says it sounds like the company didn't give him the right deal and saddled him with extra fees. If it's less than 30 days, he could just return it and cancel your service. If it's beyond the return window, then he may be stuck for the duration of the deal.

SatPaq Turns Your Phone Into a Satellite Text Messenger

SATPAQ

Episode 1642

SATPAQ is a cool accessory for your cellphone that will give you the ability to send text messages via Satellite.  Check out Rich's story on it here - https://ktla.com/2019/11/08/satpaq-satellite-text-messaging-smartphone-accessory-review/. But it's not cheap, at $250 plus.30 cents per text, sold in $100 packages. As long as you can see the southern sky though, it can keep you connected. Uses Bluetooth and supports both Android and iOS.