Mobile Phones

How to I prevent my iPhone from being flakey?

iPhone 6

Episode 1666

Chrissy from Mission Viejo, CA

Chrissy has an iPhone 6, and she had to replace the screen twice. She's also suffering from overheating with her car navigation, and her calendar keeps erasing. Leo says it may be a good idea to reset your phone to factory defaults and starting from scratch. It'll erase the storage memory and reinstall the iOS. But back it up first. Then use it for a few days before you restore your backup. As for overheating, that may be your case. Try doing the car Nav without the case on and see if it overheats. If not, then it's time to get a new case. 

What is Cellular at Sea?

Celluar at Sea!

Episode 1664

Lisa from Long Beach, CA

Lisa is thinking about changing mobile phone plans from AT&T to T-Mobile because her phone didn't do well while on a cruise and they charged her $300. Leo says that no phone plan works while you're at sea. Only when you're in port. Leo says that Lisa may have been using Cellular at Sea, and you don't want to use that because it's very expensive. You also want to be sure to turn off data roaming. Airplane mode is even better. 

How Can I Convert Portrait Video to Watch on TV?

Handbrake

Episode 1663

Dave from Redondo Beach, CA

Dave's friend wants to watch videos she's taken, and there's about 58GB of them. Would DVDs be a good choice? Leo says that DVDs are a technological dead end. He recommends an AppleTV. But she'd need internet access. The benefit would be able to play via Airplay from her Phone. But the videos flip sideways since she shot them in portrait mode. How can he do a batch conversion? Leo recommends Handbrake! It's free and will do all the conversion. But the flipping may still be a problem. The TV is ignoring the orientation information that is embedded by the iPhone.

Why am I getting bad cell reception?

Celltower

Episode 1662

Alice from West VA

Alice's iPhone 7 will change its signal from 1 bar to 5 bars even when she's not moving. What's the deal? Leo says that Alice's iPhone has a weak signal where she's located. Also, antenna signals can be attenuated depending on how she holds her phone, but it's likely she's just in a bad area for cell reception. But Leo says that since she also has the problem elsewhere, it may be a physical issue. And since Alice has had that phone for a few years, it may be time to get a new phone. One way to verify is to put a SIM card in from another carrier. If the problem persists, it's the phone. 

What's the difference between dual active SIM and dual standby SIM phones?

Episode 1660

Rick from Torrance, California

Rick wants to know the difference between dual sim standby phones and dual sim active phones. Leo says that most modern phones now support dual sim active, enabling you to switch between two lines with one phone. Most use two SIMS, but other phones, like the iPhone 11, offers an eSIM option, where you have one actual SIM, but an electronic SIM for another phone line. Dual Standby means both connect to their networks, but independently.

Will an iPhone 11 Work on US Cellular?

iPhone

Episode 1659

Micah from Maine

Micah's friend is going to Guatemala and he convinced her to get a new iPhone 11 for the trip. But her cell phone company won't take the phone unless they buy it from her. Leo says that's not true at all. The iPhone is unlocked by Apple. She may have to reset the APN so that the phone will download the proper network settings from US Cellular. One thing to consider is GOOGLE FI. It uses Sprint, T-Mobile, and US Cellular. It won't work an iPhone on anything except T-Mobile, but it will work with a Moto G7.