Mobile Phones

Why can't my phone get data?

Episode 1670

Ron from California

Ron has a Yota 3 mobile phone that has an eInk screen on one side, and a regular screen on the other. The result is better battery life. But he hasn't been able to turn on the data for the phone. You should be able to go into the cellular settings under Network and Internet, and enable the data options. It could have been disabled. Also turn on mobile data and roaming. You may need to input the APN settings, which you can find online. 

Why Can't I Connect to Google Play Store?

S10

Episode 1669

Chris from Norco, CA

Chris has a Samsung Galaxy S10 and he can't get the Google Play store to open. It crashes. Verizon says he needs to do a "function reset." Leo says Chris has to be sure his phone is completely updated. that's important. Go into the settings and see if the latest Samsung software is there. But it's probably best to reset the phone is in order. Press and hold the on/off button and select restart. If that doesn't work, then he can reset the phone to factory default settings. But restarting the phone should work. From the Chatroom - Clear the cache and data from the Play Store app.

Is the iPhone the Best Accessibility Phone?

Be My Eyes

Episode 1669

Julian from West Los Angeles, Ca

Julian is an accessibility expert and he likes the Be My Eyes app. The EyeRa app is the paid version. It's also available on Android. He says that apps like these are a game-changer for blind people who need help using their phones to see the world around them. Check out Julian's website TechJV.com. He also says that being in contact with the American Foundation for the Blind can put people in touch with accessibility experts who can help.

Can I Replace the Battery On iPhone 7?

iPhone 7

Episode 1669

Ed from Las Vegas, NV

Ed has an iPhone 7. He's blind and he relies on Siri to do everything he needs. Leo says that the iPhone is a great phone for the blind because of its accessibility features. Ed finds, though, that the battery isn't as strong as it used to be and it dies while he's using it all the time. Leo says that the lithium-ion batteries are rated for 500 charge/discharge cycles, which is about a two-year window. But the good news is, that Apple will replace the battery for $49.  Are there alternatives?

Samsung Announces S20 Mobile Phones

S20

Episode 1669

Samsung has announced its latest line of Galaxy S20 mobile phones starting at $1000. And while Leo likes the phones a lot, he's burned out with the constant latest and greatest upgrade cycle. But what's more interesting is the Samsung Galaxy Z Flip, which is a flip phone that opens up into a smartphone. That's $1400, though. Leo has ordered one, but he has yet to receive it because most of the stock went to stores in large cities.

How to I prevent my iPhone from being flakey?

iPhone 6

Episode 1666

Chrissy from Mission Viejo, CA

Chrissy has an iPhone 6, and she had to replace the screen twice. She's also suffering from overheating with her car navigation, and her calendar keeps erasing. Leo says it may be a good idea to reset your phone to factory defaults and starting from scratch. It'll erase the storage memory and reinstall the iOS. But back it up first. Then use it for a few days before you restore your backup. As for overheating, that may be your case. Try doing the car Nav without the case on and see if it overheats. If not, then it's time to get a new case.