Bill is having issues with losing the internet on his iPhone X. Leo says that this is a known issue with the iPhone X, and he thinks it may be a manufacturing issue. He recommends bringing it into the Apple Store. Since he loses connectivity on his network, and it comes back after he reboots the router, that leads him to believe that the router is losing the iPhone's IP address. He can set a static IP address on the phone in the settings, but he'll have to go into the router settings to reserve the IP address. A new router could solve this issue, but don't spend money unless necessary.
Mike's cellphone hasn't changed over for daylight savings time. Leo says that since it's not a smartphone, it may be that it doesn't automatically changeover unless he goes into the settings and enables "Accept DST." It may also be time to pick up a smartphone, and the iPhone XR has great accessibility features.
Tom got a Google Nexus 6, but the image stabilization in the camera doesn't work, and Motorola (who made it) and Google won't support it. Leo says that Motorola doesn't support it because Google sold it to a company in China, and It's one of the sad things about the phone industry. Leo says if you can return it, do so and get the Motorola Moto G6.
Tom bought an unlocked Samsung Galaxy S9 while he was travelling and now that he's back, it won't support WiFi calling. Leo says that Verizon supports VoLTE, so contact Verizon and ask them to turn on HD Voice. Tom can also turn it on with the MyVerizon app or the Verizon Account page.
Mike got an iPhone from his daughter and wants to know how to use it. Leo says that the first thing he needs to do is remove it from Find my iPhone (using her iCloud password), then wipe it. Once that's done, he can reset the iPhone and insert a new SIM. Here's how - https://support.apple.com/en-us/HT201252
Leo bought the Samsung Galaxy S10+, a phone with 10TB of storage, 12GB of RAM, and a ceramic back. For $1500. Leo says it's a really nice phone. Reviews are mixed, but buyers seem to like it, with preorders doubling the last generation. Samsung has avoided "the notch," but instead, they have a "hole punch," which houses two selfie cameras. Is that any different than the notch? Not really. It's also nearly as big as the Note 9 and has the best screen on the market. But Leo says it's so fast that it's hyper-responsive. It reacts to being touched on the edge.
Ken has Android and he's having issues with Chromecast. Leo says that Ken's smartphone is fairly old, running Android 4.3 (too old for Chromecast compatibility). So he'll need to get a newer device under his budget of $300. Leo says that his current favourite budget smartphone is the Motorola Moto G6. He can get them unlocked directly from Motorola for under $200. Google Fi is selling the G6 for $99.
Samsung recently announced the Samsung Galaxy Fold for nearly $2000, and now Huawei has a Mate X tri-fold mobile device for $2600!
Leo says that folding phones are a feature looking for a market. Do we really want a folding phone? Not at around $3,000. We want more screen real estate, sure. And really, the only way to get over 7" on a mobile device is to fold the screen. But Leo suspects they will break very easily as time goes on. Leo also says that Huawei's model is DOA since it's been banned from the US market due to spying concerns.
Mike wants to know how to jailbreak his Android phone. Leo says that jailbreaking is for the iPhone and it's not recommended because it exploits known security flaws, which is dangerous. The Android phone equivalent is "rooting" which enables administrator access. This allows one to put other firmware on there. But the Samsung Galaxy mobile phones are very difficult to root because Samsung doesn't want users to. But if users go to XDA Developers and input the exact model of their phone, they can find out how to do it.
David is getting his first smartphone, and is buying a Samsung Galaxy J3 V. Leo says that while technically, it's a smartphone, it's one of the lower end ones. It only has 16GB storage, for instance, which isn't much when you consider the room being eaten up by the operating system. It's also probably not up to date with the OS either. Look to see if the system is updated in the settings. Leo says to get it updated as much as he can. If it has support for microSD cards, then he can add extra storage for music and pictures.