Mobile Phones

How Can I Get Data Off an Old, Dead iPhone 6?

iPhone 6

Episode 1804

Spencer from Chino, CA

Spencer has an old iPhone and wants to get the data off it. But it won't start up. He also wants to make sure she has her own separate Apple ID but has access to his 50GB iCloud backup. Leo says to add her to the family plan. That will give her access. She can also get the Apple 1 plan to have access to everything.  Leo says to check her iCloud account to see if the phone has been backed up. If so, she's golden. If not, she can take it to a local phone repair place and see if they can get the data off. Apple may even be able to do that.

Why Won't My Mac Calendar Sync to My Android Phone?

S9+

Episode 1804

Jody from LA, CA

Jody has a Mac and a Samsung Galaxy Android Phone. He used to be able to sync the calendar on both with no problem. But lately, he's been having issues with the built-in Mac calendar and the Android Calendar program. Leo says it's possible that Jody's Calendar hasn't been syncing to iCloud, which is what Apple does before syncing to other devices. Apple may have logged him out before an update. Also, make sure it's not requiring 2-factor authentication now. Look into the iCloud settings and make sure that the Calendar is syncing. 

Can My Phone Get Hacked?

Pixel 5

Episode 1803

Harry from Fallbrook, CA

Harry wants to know if his smartphone can be hacked and would he know if it was? Leo says yes, and no. Smartphone operating systems are very sophisticated, but Android is more open source and, as such, could be more vulnerable. If anything, your smartphone knows where you are at all times, and as such, so does your phone company. And police can get that data by a simple request.

But unless you're a celebrity, a politician, or a member of a "three-letter agency," it's extremely unlikely you'll get hacked. Just don't download suspicious apps from questionable sources.

Why Can't I Get Calls and Text Messages on My Phone?

T-Mobile

Episode 1803

Francis from Norwalk, CA

Francis' family all have different smartphones, and they are having a hard time with calls and text messages, no matter what phones they are using. They are all updated phones, all on T-Mobile, and they don't really know what to do. Leo says that the issue is likely cellphone towers and coverage in her area. Maybe a few towers are down for maintenance? Or were the towers shut down when T-Mobile merged with Sprint? Since that's when the problem started, it's likely the merger is a main culprit. It may also be time to change carriers.

Why Won't My Phone Use WiFi Calling?

Galaxy S21 Ultra

Episode 1802

Dan from Atascadero, CA

Dan's Samsung Galaxy S21 Ultra keeps defaulting to cellular preferred, instead of WiFi preferred. But instead, he's missing calls and texts as a result. He uses T-Mobile. The cellular is a bit sketchy in his area, so he'd rather use WiFi Calling. But the phone won't let him. Leo says that if he gets out of range of the WiFi, it'll immediately go to cellular. Dan says it stays that way, though, when he's back home. Try rebooting the phone. Often that fixes the problem. 

Why Can't I Save Custom Labels Within My iPhone 12 Contacts?

iPhone Contacts

Episode 1797

Rod from Desert Hot Springs, CA

Rod has an iPhone 12 Pro Max, and when he tries to create a custom label for his three phone numbers, the labels disappear and are replaced by "home." The custom labels disappear. Leo says it could have to do with Syncing. If you're syncing to something that doesn't understand the custom labels feature, that could do it. Look into contacts, then accounts, and see what you're syncing with. See if it syncs with iCloud. If it's Outlook, it may be that Outlook doesn't support custom labels. Google Contacts doesn't mind.

How Can I Get Email on My iPhone?

Outlook

Episode 1794

Vivian from Riverside, CA

Vivan can't seem to figure out how to get her Outlook email on her iPhone. Leo says first go to outlook.com and log in to see if she can get mail there. Once that's verified, then she should be able to go into the iPhone's mail settings and input all the login information into the mail app settings.

Settings->Mail->Accounts->Add Account. Then select the Outlook.com option and input all your login information. Then she will be able to log into the mail app and get the mail.

How Can I Move My Ringtones Over to My New iPhone?

iPhone 12 Pro Max

Episode 1792

Laurel from Irvine, CA

Laurel recently switched to an iPhone 12 Pro Max but is having trouble moving her ringtones over to it. She got it into GarageBand, but that's as far as she can get. Leo says that there's a video on how to do it on Hands-On Mac here. She will need to export to AAC M4A, and then rename it to an M4R extension. She can then transfer it from her iPad to her iPhone via AirDrop.