mobile phone plans

Why am I Being Charged More on My Cellphone Bill?

T-Mobile

Episode 1642

Jeff from Knoxville, TN

Jeff has a straight talk through Walmart and is looking to move to T-Mobile, where he was promised two phones for $55. But now, he's been billed for $100 extra every month. So now they're saying they didn't mean $55 total, but $55 each. What can he do? Rich says it sounds like the company didn't give him the right deal and saddled him with extra fees. If it's less than 30 days, he could just return it and cancel your service. If it's beyond the return window, then he may be stuck for the duration of the deal.

Should I give up my unlimited data plan?

Episode 1147

Mark from Malibu, CA

Mark still has the AT&T Unlimited data plan, but it's so expensive. Should he just keep it or downgrade to a smaller, more limited plan. Leo says that the CEO of AT&T is on record sharing his regret that he ever offered that option. But they've now incentivized enough to get people to give it up. It may be you can save money by giving it up, but they don't want to make it easy to give you the best deal. Leo advises going to the AT&T store and asking a salesmen to walk you through the options because you're thinking of jumping ship.