Mark has a teenage daughter who has a Windows 8 laptop she bought two years ago. They upgraded to WIndows 10, and now they're having issues with the laptop's keyboard and trackpad. They tried reinstalling the OS, but that didn't work. It does work with an external keyboard. Leo says that indicates a hardware failure, not the result of upgrading to Windows. Leo says that Mark can look in the Device Manager and see if there's any red X's by the trackpad and keyboard. It could just be a bad driver, but then again, they reinstalled the OS and the problem persists. So it has to be hardware.
Thirty years ago this week, Microsoft introduced Windows 1.0, the successor to MS DOS. Leo says that when it was launched, Apple had a 10 year lead on Microsoft, but within a few years, that lead had evaporated. Now, Leo says that Windows 10 and OS X are practically identical with similar basic functions. Windows 1 took two floppy disks to install and took 256KB of RAM.
John wants to know how to understand Windows 10 and how to best use it. Is there a book that can do that? Or a website? Leo says that there's a great book by David Pogue called The Missing Manual. So the Windows 10 Missing Manual would be a great one to get, if he can learn effectively from a book.
Roger upgraded his Toshiba laptop for Windows 10 on his own and now it won't use the Quickstart feature. Leo says that's likely due to Roger's impatience in waiting for Microsoft's invitation and compatibility approval and installing a stand alone ISO. Leo recommends downgrading back to Windows 7 and waiting for Microsoft's invitation, or just live without the quick start feature. There's going to be a huge update with Windows 10 coming next month, so he won't have long to wait.
Bob has been having a lot of trouble with his Samsung phone, and wants to know if there's any future for Windows Phone. Microsoft took a $7 Billion write-off for their acquisition of Nokia, because Windows Phone is just not selling. It's only 1 or 2% of the total smartphone market. That being said, they are great phones. Microsoft just announced two new Windows Phone, the Lumia 950 and 950XL, that are amazing phones with great cameras. Microsoft has really reinvented mobile operating systems with the new mobile version of Windows 10 as well.
Jim just bought an HP laptop with Windows 8.1, and he doesn't like the operating system. He's wondering if he can get Windows 7 instead. Leo says he could buy Windows 7, or he could call HP and tell them he doesn't like that operating system. It used to be possible to select Windows 7 on a new computer from certain manufacturers instead of Windows 8.1, but that's becoming less common now that Windows 10 is out. Leo says Jim will get an offer to upgrade to Windows 10 soon, and Leo suggests doing that. Windows 10 is a lot more like Windows 7.
Cherise is about to buy her first laptop and wants to know if she should buy the new Microsoft Surface Book laptop. Leo says while it looks great, it's still too early to tell, and it may not be the best option for Cherise since she's a Mac user. But Cherise says she's an Android user as well. Leo says that Android phones aren't really that great on either OS because they're designed to be wireless. Leo says that Android should wirelessly sync with either.
Microsoft had an event this week, where they announced a pair of new phones, an update to HoloLens, with a $3,000 price tag, and a new Laptop called the Surface Pro. And Leo says it looks pretty amazing. Not cheap at $3,000, but Leo says it's mighty impressive considering it's Microsoft's first effort at a laptop.
Francis can't get videos to play on websites anymore on her old Windows XP machine. Leo suspects this is a Flash issue. If Francis is going to have Flash, she needs to make sure she keeps it up to date. Leo says there's a few ways to use Windows XP safely. All of the bad stuff that could get on her system will come from the internet, so anything that gets online has to be kept up to date. The good news is that even though Microsoft isn't keeping Internet Explorer up to date, Google has said that it will keep its Chrome browser updated.
John is wondering whether he should buy Microsoft Office or subscribe to Office 365. Leo says he does the subscription to Office 365. The personal edition is $8 a month, and he'd get unlimited storage on OneDrive, which is worth it all by itself. OneDrive works on Macs and iPhones as well, so it's not even limited to Windows.