Microsoft

Update your PC to Windows 10 version 1909 Soon

If you are using Windows 10, you will need to upgrade to the new version 1909 soon. Version 1803, which came out Spring 2018, is already going out of support! It will reach its end of service on November 12, 2019. The reasoning is likely because Microsoft really believes in users keeping their Windows systems updated, secure, and safe. Even though you may not be able to discern the differences in 1909 (or use the new features), the security patches are the most important aspect of this situation.

Why Can't I Update Windows?

Microsoft

Episode 1622

Bruce from San Diego, California

Bruce can't get the latest Windows Update 1903 on his HP laptop. Microsoft says that this BIOS is too out of date and as such, it'll fail and roll back. Is there a way to block it so it won't keep doing it? The problem is, that Microsoft has stopped supporting 1803, which is where Bruce is stuck, and as such, he won't get security updates starting at the end of the year. That's a real concern. He tried putting it on a metered connection and that does stop it, but he's worried about security. He still wants the security updates.

Do I have to have a Microsoft Account to Run Windows 10?

Laptop

Episode 1611

Dianne from Chicago

Dianne bought a laptop with an i7 processor. Should she have gotten an i9? Leo says that the i7 is overkill for people who do what Dianne does, which is surf the net, email, etc. So an i9 would be REALLY overkill. For what Dianne does, an i9 wouldn't be of any benefit to her. It's more for video editing, graphic design, heavy computational stuff. 

Start Saying Goodbye to Your Windows 7 OS

Microsoft will cease support for Windows 7 on January 14, 2020, so PC users should really upgrade to Windows 10 soon. The most important point will be the loss of security patches for the operating system, which will make it increasingly risky to take online. Eventually, browsers and other constantly-updating software will stop working comfortably with Windows 7 and might be frustrating to use. The same issues plagued users of Windows XP after its time was up. Although Windows 10 looks a bit different, you can configure the interface to more closely resemble what you liked about Windows 7.

Is Windows 7 Coming to an End?

Windows 7

Episode 1606

Martin from Santa Barbara, CA

Martin got the email that Microsoft will be killing Windows 7 in January. What does it mean? Leo says it's the normal end of life announcement, which Microsoft did for Windows XP, Me, and every single OS before it. It means that Microsoft will stop issuing patches, including security patches after January. This will make it unsafe to use online. You can still use it on your computer, but it'll be a security risk and browsers and websites will gradually stop working.

Why Can I Not Update My Windows?

1903

Episode 1603

Carmine from Chicago

Carmine is having issues updating Windows. He's behind and can't update to "1809." He's on 1803. Leo says that 1809 wasn't a good update, and Microsoft just skipped it and moved on to 1903. Eventually, Carmine will get it. There are ways to force it, and he can "check for updates." But Leo says that feature updates aren't as important as security updates. Eventually, it'll come.

Microsoft Lauds the Cloud at Event, Barely Mentions Windows

Microsoft

Episode 1590

Focusing mostly on their Cloud applications, Microsoft didn't even mention Windows at their latest event. Leo says that Microsoft has acknowledged that the Internet has become operating system agnostic, and as such, it really doesn't matter what OS you use. So Microsoft focused on their Cloud services like Azure. Could the end of Windows be near?

How can I get my money back from Microsoft?

Office 365

Episode 1567

Karen from California

Karen is having issues with Microsoft Office 365 with her new laptop. It's really complicated and hard to read. How can she get her money back? Leo says that she can always write a letter to the president of Microsoft, Satya Nadella, and demand help for accessibility. They have an office for that. She can also tell them she wants a refund. Be nice, but also reference that you talked to Leo Laporte on a national radio show. You can also use Microsoft Office for free, and change the font any way you want.

A Popular Microsoft Scam Has Been Traced Back to India

Computer mouse

Episode 1545

For a long time, scammers have been calling or displaying a popup message on PCs with the threat that their computer access will be restricted if they don't call a number and make a payment. According to the New York Times, this official looking message is coming from a scam operation in Mumbai, India - which is the main hub for call centers. Leo says that's because the real tech support people are moonlighting with this scam.