Lou has adware and after scanning for it, it hasn't disappeared. Leo says that adware is annoying, but most antivirus software doesn't view it as malware because the user chooses to install the software that had the adware in it. He can probably remove it through "add/remove programs". Leo advises getting rid of TechGenie and whatever's left of McAfee, and install only Microsoft's Security Essentials. Lou should also run the Malicious Software Removal Tool. Start -> Run -> type "MRT" return.
Microsoft Security Essentials
Sam wants to know what's the best AntiVirus software. Leo says that ESET makes Nod32 and it's an excellent antivirus. But Leo says that Microsoft has an excellent one that's free - Microsoft Security Essentials. All the best antivirus software in the world won't protect him from himself and his behavior, though. Here's a few tips though to protect yourself -
Drew wants to know if Microsoft Security Essentials is good enough or should he buy an AVS. Leo says that MSE is good if he doesn't want to pay for one, but if he's willing to buy it, then he should. Eset's Nod 32 has heuristics that enables it to anticipate viruses before they happen. But the antivirus software can give a false sense of security. If he relies on that and doesn't change his online behavior, he's going to get infected anyway. If he runs as a limited user, he can protect himself against 90% of all the bad stuff out there.
Leo thinks that Windows 7 is the best version of Windows ever. Microsoft has decided to move everyone to a tablet interface, with big tiles that can be tapped with a finger. Windows 8 is really designed for touch, and is a hybrid between a desktop and tablet interface, which makes it confusing. If Rick can get a Windows 7 system, then he should do that. If he stays with Windows XP, he'll be vulnerable to attacks when Microsoft stops supporting it this Spring.
Dee needs to uninstall Norton 360. Leo says that there are ways to do it and searching Norton forums will help. Norton also has stand alone uninstallers that will do it.
Marti is having trouble updating virus definitions with Microsoft Security Essentials. Leo says it may be a stuck update. Once an update gets stuck, further updates wait until that stuck update is cleared before they install.
Mark wants to know what anti virus software to use, and is wondering if Avast is any good. Leo says that Avast is "freemium," which means he can use it for free or pay for more functions. Leo doesn't recommend it. For free, he recommends Microsoft Security Essentials. If he doesn't mind laying out a few bucks, Eset's Nod32 is the best.
(Disclaimer: ESET is a sponsor)
Mike scanned his friend's computers using his Eset Nod32 software and it brings up results that their free AVS software doesn't see. Mike's friends are suspecting that ESET is creating threats. Is there a way to prove that these results are accurate?
Leo says no, it's fine. Unless he has Microsoft Security Essentials, then he should uninstall that first. Competing AVS software don't play well together. (Disclaimer: ESET is a sponsor).