Benny gets a call every week from India telling him that he has a virus. Leo says that Benny is too smart to fall for that. And the irony is, Benny doesn't even have a computer! Leo says that it's a phone scam and they are often run by tech support people who are moonlighting. It's a good thing that Benny didn't have a computer, because a lot of people fall for this.
Suzanne got bit by a scammer calling from "Microsoft." The worst part is that she's a security analyst. Leo says that Suzanne shouldn't feel so bad since chances are that they are actually off duty tech support staff moonlighting as scammers. They social engineer victims and scare them into installing something on their computer. The CLSID is not unique. Then they show the user the "Event Viewer" which logs all errors. It looks worse than it is and the scammers rely on that.