Karen is still having issues with Microsoft Outlook 365. She wants to know what her alternatives to Outlook are? Leo suggests going to http://outlook.live.com. There's a good chance you can log in where your contacts and data will already be there. You can also export all your contacts there and then use an alternative like Google Contacts.
Gary uses Microsoft Outlook and OneNote and wants to know if he can use a Chromebook. Rich says that the Chromebook is super simple for 99% of everyone who lives online. But if he lives and dies by those two apps, he is not going to get all he needs in a Chromebook.
David upgraded to Windows 10 and now he can't open any spreadsheet attachment without entering a key. Leo says it sounds like Outlook is blocking the opening of attachments to protect him. This is because of ransomware, which has been triggered by opening an attachment. Ransomware, once opened, encrypts all user data and then asks for money to unlock it. So it's a security feature that it doesn't let him open those attachments. He may be able to disable that in settings, but the IT Department where he works probably has that enabled for a reason.
Mark wants to know how he can fix Outlook so that he can use bold and underline. Leo says that Outlook has stripped out formatting in order to be more compatible with other services. Mark needs to turn on 'Rich Formatted Text.' He can find out how with this article on msoutlookware.com Another way is to use OneNote and link notes in Outlook 2013 with an add-on extension. That's probably the best way to do it.