Dana is blind and uses a screen reader. But it won't work with iDrive backup. Leo says that any Windows program should be readable. But it may be that the software uses a picture based text that can't be read by screen readers. It's certainly something that all computer companies should be made aware of.
Ron checks out eBooks on his PC and he's now getting popups demanding that he install a Media Player 12.2. Leo says that it may also be a malware installer or adware that's trying to dupe him into installing it. He should just ignore it. Leo says they are so annoying and malicious, it should be considered malware. It's also likely that Ron has a Browser hijacker on his PC. He should go into "add/remove programs" or the "programs/features" control panel and uninstall anything he doesn't recognize. Leo also recommends he stop running his computer as an administrator.
Richard uses Google Chromecast and is trying to find a player that will use it on his PC. Leo says that Chromecast is a great product that hasn't even touched it's full potential yet. Leo says Chrome has a plugin called TabBrowser that will sort of work. But Plex is supporting it as of yesterday, so that's going to be the way to go.
Leo says it's just bad programming on Microsoft's part. Another media player, such as Media Monkey, would probably work better. It's free, and does everything that either iTunes or WMP does, only does it well. It can sync with devices including the iPhone and iPod. It also supports DLNA, which would allow Robin to stream music over his home network to his TV or stereo.