Annette has to upgrade to Windows 10, and she wants to know if Windows Defender is the best and how to get rid of McAfee? Leo says getting rid of McAffee is your first priority. But simply uninstalling it isn't going to work completely. Go to the McAffee site and get their removal tool. Once you've run that, then you can turn your attention to upgrading to Windows 10. Download the Microsoft Media Creation Tool Disc Image. You'll want the November 2019 update version (#1909). Leo likes to put it on an 8GB USB key then to install Windows 10. Then boot to your USB key and run the update.
Fred is trying to import his contacts and calendars and gets a single PST file that he can't import. Leo says he can choose several different formats, including CSV. Fred also has a Dell computer and his free trial of McAfee has expired. Leo says GOOD! Get rid of it and use Windows Defender. It's one of the best AVS out there, and it comes free with Windows 10. You don't need anything else.
David wants to know if he should back up his mobile device to Verizon Cloud. Leo says to not do it. They'll give a little bit for free, but they really want to charge extra for it. And he can back up to Google Drive for free. What about Verizon's VPN, is that worth $3.99 a month? Leo says that most paid VPNs are that much... but the question is, do we trust Verizon? Verizon is using McAfee's VPN services, and have in writing that they aren't logging user activity. So that's probably fine, especially at that price.
Kathy says she bought a new computer with McAfee antivirus, and it wants her to activate it. Should she? Leo says no way. McAfee is commonly referred to as bloatware and it's essentially advertising on her PC. Kathy will want to go into Control Panel > Apps and Features, and uninstall any program she doesn't want. The problem, though, is that many AVS programs like McAfee are difficult to uninstall completely. She may need to get an uninstaller from McAfee to get rid of it all. There already is an antivirus program built into Windows called Defender, and it's a solid program.
Joseph is planning to get rid of McAfee and go with Microsoft's Defender. He needs a password vault to replace what he uses in McAfee. Suggestions? Leo says he uses LastPass. It's very responsive, and its security focus is solid. It's who Leo trusts. But there's also 1Password. Both are highly recommended by Leo.
Hal bought a new HP and recently it's been running very slow. Leo says that if Hal is running third party security software, then it's likely that his antivirus is causing the slow down. Leo advises getting rid of it. Windows' own Microsoft Defender security software is good enough. He'll also find that he may have to download their uninstaller to do it.
Paul has a one year old HP desktop and he's having issues with his wireless connection after removing McAfee and installing a new version. Leo says he's not a fan of McAfee, or that HP puts it on the computer (called trialware) to make a little money on the side. It causes all kinds of problems like this. Here's a technote that talks about this issue: http://service.mcafee.com/faqdocument.aspx?id=TS100810
Bill convinced his girlfriend to use Eset Nod 32 on her five year old computer, but now it's starting to freeze up. So they decided to buy a new computer and now it's also having trouble on the new machine. Once they uninstalled it, the machine is working again!
John McAfee is on the run in Belize because police want to arrest him on charges for murder. McAfee made his fortune as creator of McAfee Anti-Virus, then lost most of it in the latest financial crisis. He has been waging a strange information campaign as a fugitive staying in contact with reporters through phone, Twitter, and his blog.
Sam has tried replacing drivers, restarting the router and modem and even bypassing the router and connecting directly to the modem. Leo concludes that there's something wrong with software on the laptop, and is most likely a Windows issue. He says it could either be security software that's blocking the connection or a virus that's doing it. Leo first recommends disabling his McAfee antivirus. It could be that the antivirus is being overzealous and is cutting out wireless activity.