Ed is blind and has trouble controlling his HAM radio with his computer. Leo says if he has software that is designed to control it, and a cable that converts USB to RS232, then it should work. The chatroom says that they haven't gotten it to work on Macs either. Macs don't work because they don't recognize COM ports. Windows, by contrast, is backwards compatible and has support for that. He'll also need drivers. If the COM port adapter came with software, then that could also be the issue.
Victoria has an 09 iMac that runs El Capitan, but she got bit by ransomware. Leo says that's odd because the only ransomware is called "Transmission" and it's been eradicated after only being out in the wild for a day through Bittorrent. She gets a pop up that says "your computer is infected," though. Leo says that doesn't mean she has ransomware. It's actually a phishing scam trying to get her to install malware. And she can't get infected by it anyway. What it does mean is that the website is infected and she should avoid it.
Mike notices that when a laptop goes on sale, the price drops are really not that significant. Leo says that's because he believes that computers are already at rock bottom prices. Competition has driven the price as low as it can go and margins are razor thin. That's why support is terrible on this hardware. Apple doesn't drop the price because they like their profit margin and they also offer some degree of support. They're also the only ones who make Macs. So they can charge whatever they want.
Wayne has a MacBook Pro and it has memory problems. He's tried removing programs and data, but it keeps filling up. Leo recommends a disc explorer program for the Mac.
Target Disk Mode is a simple and efficient way to move files from one Mac to another. This can be used if your Mac won't boot and you need to get files off of it. Or you could transfer files onto a Mac this way, just as you would with an external hard drive. Here's how to take advantage of this convenient feature built into OS X:
Matt isn't sure his 2013 MacBook Pro is upgradable to Yosemite. Leo says it is, and all he needs to do is check the Apple App Store.
Donna has a MacBook and it has trouble waking up. Leo says that could be due to her Time Machine external hard drive. She should try disconnecting it.
Sometimes Macs will wait until the drive spins up when it's asleep. OS X Yosemite has a safe sleep mode, which is a very deep sleep when the battery either runs low or is idle for a few days. It copies memory to hard disc and shuts everything down. It's like Hibernating in Windows, and it takes awhile to get going. Leo's not a fan.
Jason runs his business from his laptop and would like to have one computer that he can do everything on. Can he switch to Apple? Leo says sure! He can not only run a business from a Mac, but if he needs Windows, he can run that too. Macs are far more elegant in design.
Tony is getting an update error for an update that requires a "licensing agreement" for using OS X Mavericks and Microsoft Office on his Mac. Leo says it sounds like an Office issue and having to agree to their EULA is a standard thing. It's safe to install. Ideally, they're supposed to apply the updates automatically, but apparently not in this case. It could be a setting that's been disabled.
David bought a 21.5" iMac yesterday. Now he's looking for an external drive that can write to Blu-ray. Leo says that getting a blu-ray burner really isn't beneficial because he can't really burn movies with it. His Mac won't play them back, either. But if David only wants to burn images, then a Blu-ray burner will be fine.