Mike notices that when a laptop goes on sale, the price drops are really not that significant. Leo says that's because he believes that computers are already at rock bottom prices. Competition has driven the price as low as it can go and margins are razor thin. That's why support is terrible on this hardware. Apple doesn't drop the price because they like their profit margin and they also offer some degree of support. They're also the only ones who make Macs. So they can charge whatever they want.
Wayne has a MacBook Pro and it has memory problems. He's tried removing programs and data, but it keeps filling up. Leo recommends a disc explorer program for the Mac.
Target Disk Mode is a simple and efficient way to move files from one Mac to another. This can be used if your Mac won't boot and you need to get files off of it. Or you could transfer files onto a Mac this way, just as you would with an external hard drive. Here's how to take advantage of this convenient feature built into OS X:
Matt isn't sure his 2013 MacBook Pro is upgradable to Yosemite. Leo says it is, and all he needs to do is check the Apple App Store.
Donna has a MacBook and it has trouble waking up. Leo says that could be due to her Time Machine external hard drive. She should try disconnecting it.
Sometimes Macs will wait until the drive spins up when it's asleep. OS X Yosemite has a safe sleep mode, which is a very deep sleep when the battery either runs low or is idle for a few days. It copies memory to hard disc and shuts everything down. It's like Hibernating in Windows, and it takes awhile to get going. Leo's not a fan.
Jason runs his business from his laptop and would like to have one computer that he can do everything on. Can he switch to Apple? Leo says sure! He can not only run a business from a Mac, but if he needs Windows, he can run that too. Macs are far more elegant in design.
Tony is getting an update error for an update that requires a "licensing agreement" for using OS X Mavericks and Microsoft Office on his Mac. Leo says it sounds like an Office issue and having to agree to their EULA is a standard thing. It's safe to install. Ideally, they're supposed to apply the updates automatically, but apparently not in this case. It could be a setting that's been disabled.
David bought a 21.5" iMac yesterday. Now he's looking for an external drive that can write to Blu-ray. Leo says that getting a blu-ray burner really isn't beneficial because he can't really burn movies with it. His Mac won't play them back, either. But if David only wants to burn images, then a Blu-ray burner will be fine.
Mike has an old HP printer and he wants to use the wireless printing option. It works great wired, but he has issues printing through Wi-Fi. It says his printer isn't connected. How can he get the computer to recognize the printer?
Leo says that he'll have to go into the printer settings and tell it what the Wi-Fi access point is. He should remove the USB connection and have it rediscover the printer. Uninstall everything first and then press "plus" in the Printer section of OS X's settings, and he should be able to add it.
Aurelia has a 2007 MacBook Pro and wants to know if OS X Mavericks would work on it. Leo says it's right on the edge and it depends. It may actually come down to RAM. 2GB of RAM is a bit light. Even if it will install, it may be slower, not faster, and it would be difficult to go backwards. Apple's recommendations call for 2008 or later. Leo recommends going with Lion, but no later. It's really time to start saving up for a new Mac.