Macs

How did PCs get so cheap?

Episode 1247

Mike from Burbank, CA

Mike notices that when a laptop goes on sale, the price drops are really not that significant. Leo says that's because he believes that computers are already at rock bottom prices. Competition has driven the price as low as it can go and margins are razor thin. That's why support is terrible on this hardware. Apple doesn't drop the price because they like their profit margin and they also offer some degree of support. They're also the only ones who make Macs. So they can charge whatever they want.

Why does my Mac have trouble waking up?

Activity Monitor

Episode 1176

Donna from Thousand Oaks, CA

Donna has a MacBook and it has trouble waking up. Leo says that could be due to her Time Machine external hard drive. She should try disconnecting it.

Sometimes Macs will wait until the drive spins up when it's asleep. OS X Yosemite has a safe sleep mode, which is a very deep sleep when the battery either runs low or is idle for a few days. It copies memory to hard disc and shuts everything down. It's like Hibernating in Windows, and it takes awhile to get going. Leo's not a fan.

Should I install an update from Microsoft on my Mac?

Microsoft

Episode 1109

Tony from Indianapolis, IN

Tony is getting an update error for an update that requires a "licensing agreement" for using OS X Mavericks and Microsoft Office on his Mac. Leo says it sounds like an Office issue and having to agree to their EULA is a standard thing. It's safe to install. Ideally, they're supposed to apply the updates automatically, but apparently not in this case. It could be a setting that's been disabled.

How can I get wireless printing to work with my HP printer?

Add Printer in OS X

Episode 1088

Mike from Denver, CO

Mike has an old HP printer and he wants to use the wireless printing option. It works great wired, but he has issues printing through Wi-Fi. It says his printer isn't connected. How can he get the computer to recognize the printer?

Leo says that he'll have to go into the printer settings and tell it what the Wi-Fi access point is. He should remove the USB connection and have it rediscover the printer. Uninstall everything first and then press "plus" in the Printer section of OS X's settings, and he should be able to add it.

Can I put OS X Mavericks on my 2007 MacBook Pro?

Episode 1058

Aurelia from Riverside, CA

Aurelia has a 2007 MacBook Pro and wants to know if OS X Mavericks would work on it. Leo says it's right on the edge and it depends. It may actually come down to RAM. 2GB of RAM is a bit light. Even if it will install, it may be slower, not faster, and it would be difficult to go backwards. Apple's recommendations call for 2008 or later. Leo recommends going with Lion, but no later. It's really time to start saving up for a new Mac.