Jack's iMac runs El Capitan, and his iMovie and Garage Band have stopped working. He has been told he has to upgrade to get them working back. But he's hesitant. Leo says that it's OK and you should upgrade. Apple isn't like Windows. You can safely go to Mojave, or at least High Sierra. Why did your apps stop working? That's a puzzle. Maybe your graphics card is too old? Or Apple may have just broken the connectivity. Upgrading to Mojave though is important for security reasons.
Penny has been using Webroot and wants to know if she should renew it or not. Leo says not to renew it. She should just uninstall it and rely on Windows Defender. It's free, and Microsoft updates it regularly. She may, however, need to download a stand alone removal tool from Webroot, which will smartly remove all the junk that her antivirus leaves behind.
Rich is a long time Mac user, and he's been using Quicken 2007. He's recently been having issues using it with macOS High Sierra. Leo says that having a dedicated Quicken machine running Sierra would be a good way to take care of his data through Quicken, and using an SSD will make it last a good, long while. The real deal is the battery of his older laptop. It'll eventually need to be replaced. But Rich should be able to get another 10 years out of it.
Shane works for the Schlage lock company and more people want the company to start using Macs. Leo says that volume licensing is not as complicated as microsoft, but Apple also doesn't have as good of enterprise level support either. But Apple will update the computer regularly. He doesn't have to install the updates — He could defer or even ignore them. It's not a good idea, though.
Katie edits her student's papers using Microsoft Word on a Mac, and now after a new update, the formatting is all screwed up in a Windows version of Word. Leo says that in theory, Office should be the same cross-platform. That's the point. But it's possible that typefaces may not be compatible in Windows that are in Mac, and vice versa. Her printer setup may also throw off the formatting. Office formats the document to look as it does on the printed page, and if she got a new printer, that could alter the format. So she should change it to a generic printer format.
Brett just updated to OSX Mojave and hangs up on the login screen. Leo says clearing the PRAM or parameter ram can sometimes solve issues like this. Also, reboot with CMD R and that will enable you to reinstall the OS. Maybe it wasn't updated properly. If that doesn't work, Leo recommends making an appointment at the Genius Bar in the Apple Store.
Chatroom says to boot into safe mode, press and hold the shift key, and it will install the absolute minimum. If it works OK after that, then there's an app that isn't compatible that's hanging things up.
Barbara would like to update to macOS High Sierra, but she thinks that she can't update it because she hasn't updated in a long time. Leo says you can. The way you can do it is to go to the last version your computer can handle directly. If that's macOS High Sierra, then just go to the app store download it and install. If you're getting notifications, then you're golden. It'll take awhile though.
Foster upgraded to macOS High Sierra and now his Final Cut Pro 7 video editing program won't work. Why is Apple allowed to break people's apps and force them to pay for new versions? Leo says that sometimes when upgrading to a new OS, it has to leave apps behind, especially 32 bit apps. Apple would have done better to warn customers that it could happen. Leo says that most apps can be updated to work again, though, so he should go to his software websites and get the latest version. If it doesn't work after that, then it's been left behind.
Alan wants to know if MacKeeper is a good Mac maintenance tool. Leo's not a fan. Not only because it's not a very good utility, but simply because Alan doesn't need that kind of utility on the Mac. The OS is so mature now that those utilities that cleaned the hard disc and kept the registry in order simply aren't needed anymore. There already is a disc utility on the Mac and that's really all he needs. Alan could try Alsoft Disc Warrior, but at $100, Leo doesn't think it's worth it.
With Apple's Worldwide Developer's Conference coming in two weeks, Leo says right now isn't a good time to upgrade your laptops, as most likely new MacBooks will be announced, along with previews of the latest macOS and iOS operating systems. But if you want to get a new iPhone or iPad, go ahead, as Apple probably won't announce those until the Fall.