macOS

Can I make room on my mac by deleting "other" files?

iMac

Episode 1690

Barbara from Long Island, NY

Barbara's Mac is starting to run out of room, and she wants to know if she can delete space from the "other" category? Leo says some of it, sure. There's likely a lot of temporary files, text messages, and the like. But you need a tool that understands what goes into the "other" category in macOS. Onyx is an app that Leo uses to clear out temporary files to make room. Another option is to move the data to iCloud and then turn on optimize storage.

Why can't my Mac read my hard drive after boot camping Windows?

macOS Catalina

Episode 1688

Ruben from Chappel Hill, NC

Ruben has a Mac that he runs Windows in boot camp. He has an NTFS drive that he needs to read from time to time. When he reboots back into macOS Catalina, the hard drive partition isn't recognized and won't mount. Leo says it sounds like macOS has messed up the partition used to run boot camp. He recommends backing up the data, repartitioning the drive and then reinstalling Catalina.  Look up FUSE drivers: it enables you to read/write NTFS drives in macOS. 

Was My Mac Hacked?

macOS

Episode 1687

Dave from Los Angeles, CA

Dave says his 10-year-old Mac got hacked, and his Apple ID password was changed. But he can't use his iPad until he verifies it. So he can't use it at all. Leo suggests wiping the old Mac drive and reinstalling the macOS. Also, change the User ID password. Dave will have to call up APPLE to reclaim it.

Why can't my iMac read my SD cards?

27" iMac

Episode 1676

Vanessa from California

Vanessa has a two-year-old 27" iMac. She uses it for her drone photography editing, but her SD card adapters aren't reading. Leo suspects that the SD cards aren't reading because of the format they've been formatted in. It may be due to formatting the card in the drone itself.  Leo recommends Disc Utility on the Mac and format the card with ExFAT. Copy off the data first though with a Windows machine. Also, make sure you use a card that the Mac supports.

Why is my Mac crashing running macOS Catalina?

Catalina

Episode 1674

Charles from California

Charles has upgraded to macOS Catalina 15.1, and now he's getting crashing due to an error with an iOS device. Leo suspects it may be a wifi sync issue between Charles' iPad and the Mac. So into the music settings and turn off sync library and see if that solves the issue. It sounds like a bug that Apple has to fix. Also, try opening the Activity Monitor. It'll show what processes are running and when you shut down, kill the sync process. That's not a great solution long term, but it could work until the fix comes in a future update.  A complete clean install may also fix it.

How Do I Remove a Browser Hijack in Safari?

Safari

Episode 1661

Sean from Woodland Hills, CA

Sean's wife has Mac she recently upgraded to Mojave, and after updating to a "new flash player," she's now having problems. First, her Safari browser has defaulted to the BING search engine. Leo says that BING isn't too bad, but it's clear her browser has been hijacked by a browser hijacker or "launch demon." And if her search engine has been changed, there's a good chance other things have happened as well. Check browser extensions to see if there's anything nefarious there.

How can I get rid of duplicate photos?

Gemini 2

Episode 1658

Rick from Torrance, CA

Rick has up to six copies of photos on his computer. How can he get rid of duplicates? Leo uses a "dedupe" program called Gemini 2, and it works on macOS and iOS. It's from MacPaw. It'll go through all your photos and figure out which image is a duplicate, which is an edited copy, and more. And for $20, it's worth it.

Rick also wants to know if he can turn an old laptop into a Chrome book. Leo says not strictly, but there is a company called NEVERWARE that has an app called CloudReady, which promises to turn your old laptop into a Chromebook. 

Why won't my Mac shut down?

2015 iMac

Episode 1651

Angela from Dartmouth, Nova Scotia, Canada

Angela has a 2015 Mac and when she shuts it down, it turns back on. Leo says it's an incomplete shutdown, with some app hanging it up. A wipe and reinstall of the OS should make it go away. Make sure you backup your data first.

You can launch the activity monitor and it'll show you all the processes that are running.