Ray has a friend who just bought a MacBook Air and he's having trouble connecting to his Canon wireless printer. He can print when it's hardwired, but not wirelessly. Leo says that he's used a Canon Pixma wireless printer for years. The question is, will it print with any other computer? If so, then it isn't a network issue. Leo says to remove the printer and then add it again. It may have had a problem when it was first added. Leo also recommends using the Apple drivers as opposed to the separate drivers from Canon.
Ron bought a MacBook Pro. It's his first Mac. It was working great and then a month later, he started getting error messages and crashes. He backed it up and took it to the Apple Store to have it looked at. It came back without Bootcamp on it and they never figured out what was wrong after several trips back. Leo had a similar problem with his Mac Pro and they discovered it was bad RAM. It sounds like Ron's problem could be similar. It could also be the the hard drive.
Josslyn is looking to replace her XP Desktop with a laptop. Her son has a MacBook Pro and he really likes it. Leo says that it's important to stay within the family as they can be her support system. So a MacBook Pro would be a good idea. An even better idea is the MacBook Air because of it's long battery life and super light form factor.
Jack wants to know if an SSD will make his MacBook Pro perform better. He's noticed that it takes longer to open websites. Leo says it absolutely will. SSDs are very fast and it's likely that Jack's regular hard drive is starting to fail. So now is the right time to make a change. The other thing to do is reset Safari, which will clear out the cache, cookies, and website history. He should also remove his extensions. That can slow things down as well.
Bob is replacing a PC laptop and docking station with a 13" Mac Pro with Retina. He needs docking stations on both ends with external monitors and network connections. Leo says that Apple doesn't do docking stations anymore. Thunderbolt monitors will handle the external part with connectors for keyboards and monitors. All he'll need to do is plug it in. He won't even have to open the MacBook Pro.
Joe is thinking of getting either the 13" MacBook Air or the 13" MacBook Pro. He also wants to get an external drive. The 13" MacBook Air has far better battery life, but the MacBook Pro has a much better retina display. So it really comes down to what he wants most. The MacBook Pro also comes with a 256 GB SSD. Leo says he should only use an external hard drive if he finds he's running out of space on the laptop. It's best to keep what he can on the internal drive, so he doesn't need to always rely on having an external drive plugged in.
Raphael has a MacBook Pro running OS X and he's getting an error in GarageBand. Leo says it sounds like a RAM error, and it could be telling Raphael that his Mac is a little slow for the music project he's working on. When he continues to add tracks, it takes more memory. One solution may be to download the previous version, Garage Band 6. Apple is still offering it for download. Turning off plugins will help as well.
Nelson is looking to buy a refurbished MacBook Pro, but is wondering whether or not it's a good idea. Leo says that in many cases, a refurbished item is brand new, having been returned and unable to sell as new. Leo's suggestion is to buy directly from Apple. He'll get the same warranty as a new product that way and will be assured the refurbished item has been gone over and certified, not just repackaged or resealed.