Bob has a MacBook Pro from 2011 and wants to know if there's a new model coming out. Leo says that 2011 MacBook Pros were subject to a recall, so Bob should check that out first.
Should he upgrade his computer with an SSD? Leo says that's a good idea and he advises getting the Mercury SSD from MacSales.com. They're 1 to 1 compatible with the Mac. He should make sure his SATA Bus is fast enough, though.
Ted is looking to replace his hard drive in his MacBook Pro. Leo has done that with all his laptops, replacing them with SSDs. It can be a challenge to replace the hard drive, depending on what model MacBook Pro he has. The modern MacBook Pros are a bit easier, although the screws are tiny and of difference lengths. Once he has opened it up, replacing the hard drive is pretty straight forward.
Ryan got a used MacBook Pro, and he'd like to start over by erasing the disc. Leo says the good news is that with Apple, there's a recovery partition that will allow him to format the drive and reinstall the OS. He should reboot, and hold down the CMD-OPT-R. That'll do a clean install just like it came from the factory. Then he'll have to update it from there. Since Apple no longer charges for upgrades, it'll be easy to do it.
Tomorrow is WWDC (WorldWide Developer's Conference) as Tim Cook and his development posse will deliver a keynote that Leo thinks will feature software announcements of OS X, code named "Syrah." Some believe it'll be called "Yosemite," though. We'll also see a preview of iOS 8 which will be out in the fall. But there are some who believe there will be hardware announcements of new iMacs or Mac Pros. Maybe even a MacBook Air with retina display. Don't hold your breath for a new iPhone or iPad, as Apple moved it to a fall release schedule a few years ago.
Bobby drives a truck and she has a MacBook Pro. She says she can get directions in Google Maps and can alter the directions and adjust the directions. But it's not doing it anymore and it's frustrating.
Diego bought a MacBook Pro and he is hearing a "rattling" noise coming out of it. Leo suspects that there's a bad fan or bearing that's causing the noise. Leo advises taking it back to the Apple store before the warranty goes out.
Michael called in to say that he had an issue with Apple, so he took Leo's advice and wrote to Apple CEO Tim Cook. He bought a new MacBook Pro from Apple, and was in the Apple store every week because of issues he was having with it. After sending a letter to Tim Cook, he got a call from Cook's office. They assigned him a tech, and followed up with him every day on the different things they had tried. After working with them for 10 days, his drive failed completely. He sent the computer into Apple, and they sent it back working perfectly.
John can hear a grinding noise in his MacBook Pro. Leo says chances are it's the fan in the laptop, and maybe a blade got bent. Leo recommends taking the Mac to the Apple Store right away and having a Genius look at it.
Mike bought a MacBook Pro recently, updating it through Apple's build to order interface. He needs a CD player, though. Leo says that the base model is the only one that still has a CD player, but the down side is, it also has a spinning hard drive and no retina display. The problem is, for $100 more, Mike could've gotten a retina display and much faster performance with an SSD drive. If he doesn't need all that, it's fine. But he won't save much doing it.
Tom wants to get a new MacBook Pro or MacBook Air. Should he get a hard drive or SSD? Leo says that if he gets the MacBook Pro, he can still get an SSD and it's worth it unless he gets the low end model. Leo doesn't recommend getting that one though. The MacBook Air is great for travel because it's so lightweight. And an SSD is so much faster. Anything else just feels too slow.
