Macbook Pro

Why can't I upgrade to macOS High Sierra?

macOS High Sierra on MacBook Pro

Episode 1477

Bob from Danville, CA

Bob has a 2011 MacBook Pro with an SSD. Now he's trying to upgrade to macOS High Sierra and he's having issues. Leo says that it's looking for the original drive, and since Bob installed it as a secondary drive, it keeps looking to install on the first drive. The simple solution is to swap his drives and put the SSD as the main drive, and the other drive as his second hard drive.

Does FileVault slow down Macs?

FileVault

Episode 1470

Laurie from Santa Monica, CA

Laurie has been having shut down issues on her MacBook Pro and has been told by an Apple Genius that it's because of FileVault being turned on. Is that causing problems? Leo says absolutely not. That doesn't impact the Mac at all. There's no hit to performance either. FileVault is a good idea because it will keep her data encrypted in case her laptop gets stolen. Leo says what's more likely the case is that her battery is bad and that Apple will replace it.

Can my old MacBook Pro run macOS High Sierra?

Apple MacBook Pro

Episode 1468

Cameron from Menifee, CA

Cameron has a 2010 MacBook Pro with OS X 10.5. Can he use High Sierra? Leo says that Cameron should be able to. Frankly, Leo's not impressed with the latest batch of Macs. So using his older MacBook Pro is a good idea. Apple won't let him install it if it doesn't support it. Leo would also recommend getting an SSD to speed up his computer. It's a very easy upgrade and it speeds it up a lot. He can find an SSD for it at MacSales.com.

How can I format my MacBook Pro hard drive?

MacBook Pro

Episode 1463

Zack from Los Angeles, CA

Zack is trying to reformat an old MacBook Pro and he gets a "temporarily unavailable" error. Leo says that Apple has a theft prevention setting that would prevent him from deleting everything in case the laptop is stolen. But there's a way around it by restarting it with Command + R. At this stage, Leo recommends going to the Apple Store and have a Genius look at it.

How can I connect my Wacomb to my MacBook?

OWC Thunderbolt 2 Dock

Episode 1461

Danny from Echo Park, CA

Danny is a graphics artist that has a Wacomb Cintiq tablet/monitor. He also has a Mac laptop connected to a monitor. He wants to connect his Wacomb to his laptop along with the monitor, but it won't work. Leo says that Danny probably needs to connect his laptop to a Thunderbolt 2 dock, and then he could drive multiple monitors off it, including the Wacomb. The video card should have enough power to drive both.

Should I buy a refurbished MacBook Pro?

MacBook Pro

Episode 1446

Eric from Long Beach, CA

Eric is looking to get a Best Buy refurbished 2011 MacBook Pro for $600. Is that a good deal? Leo says he usually recommends getting a refurb model from the manufacturer. He'll get a warranty that way. Best Buy probably wiped the hard drive and checked a few things, but it's not strictly refurbished. 4GB RAM is also a little light, but it will support High Sierra MacOS. Warranty wise, a good refurb should include a 1-year warranty. 3 months won't really help him. Leo would also recommend spending a little more money and getting a 2015 model.

How can I reset a MacBook Pro?

MacBook Pro

Episode 1438

DJ from Duluth, GA

DJ is trying to help a friend out who wants to reset her MacBook, but he's worried that she won't be able to use her Microsoft Office software because she doesn't have the key anymore. Leo says that there's a system reset that won't break the connections of the software. So it could pay to try that first. If that doesn't work and they have to erase the hard drive, they could get the key from Microsoft again. It'll take a simple call.