Brian wants to upgrade his MacBook Pro RAID drive and wants the fastest drive possible. Leo says that a Thunderbolt 3 external drive would be the fastest he can get for it. Leo recommends the Envoy Pro EX from OWC. It's also bus powered. But a 6TB drive is over $1,000, so it's not cheap.
Danny is a graphics artist that has a Wacomb Cintiq tablet/monitor. He also has a Mac laptop connected to a monitor. He wants to connect his Wacomb to his laptop along with the monitor, but it won't work. Leo says that Danny probably needs to connect his laptop to a Thunderbolt 2 dock, and then he could drive multiple monitors off it, including the Wacomb. The video card should have enough power to drive both.
Mike is looking for a dock for his MacBook Pro since it only has the one USB-C connector. Leo says that he uses one from Other World Computing. Apple has confused everything with USB-C because it can connect to Thunderbolt 3 or USB 3, and it really doesn't specify what works and what doesn't. On top of that, there's only one port.
Eric is looking to get a Best Buy refurbished 2011 MacBook Pro for $600. Is that a good deal? Leo says he usually recommends getting a refurb model from the manufacturer. He'll get a warranty that way. Best Buy probably wiped the hard drive and checked a few things, but it's not strictly refurbished. 4GB RAM is also a little light, but it will support High Sierra MacOS. Warranty wise, a good refurb should include a 1-year warranty. 3 months won't really help him. Leo would also recommend spending a little more money and getting a 2015 model.
DJ is trying to help a friend out who wants to reset her MacBook, but he's worried that she won't be able to use her Microsoft Office software because she doesn't have the key anymore. Leo says that there's a system reset that won't break the connections of the software. So it could pay to try that first. If that doesn't work and they have to erase the hard drive, they could get the key from Microsoft again. It'll take a simple call.
Alvis has a MacBook Pro with a Kensington Lock. But on the new MacBook Pro, there's no way to use the lock to keep a new MacBook secure. Rich says that he can stick a third party hoop onto the laptop. There's also a USB lock that could work. But then again, the USB-C port means he can't do that either.
The chatroom suggests MacLocks.com for ways to lock up his system, and most are third party solutions.
Thomas is going to college this fall, studying computer science. He wants to get a new laptop to supplement his desktop at school. Should he buy a MacBook Pro? Leo says that he should and the reason is that Macs are built on the Linux kernel, making it ideal for computer programming. Before he buys anything, though, he should call the school and talk to the head of the Computer Science department and ask their recommendations. Worst case scenario, he can buy the Mac and then install Windows or Linux on it. The downside is that they are more expensive.
Josh bought one of the last 17" MacBook Pros a few years back and he just got a message that Safari will not be supported by Google on it. Leo says that Google is starting to do that, and Apple isn't going to update it past Mountain Lion. So Leo recommends using Google Chrome. It'll be up to date. Chrome can also import all of his Safari bookmarks, too.
Joanne is looking at getting a new MacBook Pro, but it's missing all the ports she needs. Leo says the trend is towards a Type-C connector that can be used for everything from power to monitor connections. So Macs can have fewer ports. She'll end up spending money on dongles to connect her older technology. That will be a brief inconvenience. Her card reader will work faster as well as any Thunderbolt connections.