Monroe has a two year old MacBook Pro with 4GB of RAM and he's thinking of boosting the RAM on it to avoid beach balling. Leo says that beach balls tend to be an indication of software issues. Leo recommends formatting the hard drive and reinstalling OS X. While he's at it, he should upgrade to Lion. Upgrading to 8GB really isn't worth the performance boost he'll get, which is marginal.
Pete wants a camera that he can stream little league hockey games on. Leo says he'll need a camera with live HDMI out. Most video cameras will do this, and with excellent quality too. Then he'll need a laptop that is able to take HDMI in and then stream it over the internet. The camera really isn't the hard part.
Bill's son has a MacBook Pro that he got in 2009 and he complains that it's not as fast as it used to be. So he wants a new one with a solid state drive. Leo says that most new laptops now come with SSD, especially ultrabooks. Can he upgrade his son's current MacBook Pro with an SSD? Leo says maybe.
Ron has a MacBook Pro that he bought in 2012. Lately he's been getting beach balls and crashes. He took it to the Apple Genius and they reformatted the computer. Leo says that's standard because they can't tell at first if it's software or hardware. Restoring the computer to its native state can eliminate a software issue easily. He restored it from the backup they made and now he's having trouble. Leo says it could be a bad backup.
Wes has a six year old MacBook pro and he's ready to upgrade. He's concerned that he can't upgrade the newer versions because of how they're manufactured. Leo says that Apple wanted to get more capacity and battery life. To accomplish that, they sealed the laptop around a huge liquid battery that takes up a lot of room. So users can't upgrade them anymore. It may also be that they don't want people to upgrade their computers, they want them to buy new ones.
Albert is trying to decide between a MacBook Pro with Retina display and a MacBook Air. Leo says that Apple is probably waiting to refresh after they've released OS X Mavericks, which should be in a few months. Leo bought the 13" MacBook Air with the latest Haswell chip, and it's been amazing with the 12 hour battery life. That makes it an excellent selling point for someone like Albert who's out in the field a lot.
Oscar's son is attending college in the Fall and wants to know which Mac he should buy him. Apple just updated the MacBook Air in June, but has not yet updated the MacBook Pro. Leo suspects Apple will update it before September, though. Oscar wanted to get the computer before that.
Adam's son is heading to college. He has an old MacBook Pro, but it's falling apart and he needs a new one. Leo advises contacting the university, because they'll probably not only give him a better price than Apple, but they may also have a much better support package.
Paul is thinking about getting a MacBook Pro because his eyesight is failing, and he thinks the Retina display may help. Leo says that the MacBook Pro is a great option, but so is the MacBook Air. With the new Haswell processor, it'll last a long time, is light and really fast. Either one will work, but if battery life and weight is an issue, the MacBook Air is the best.