If you recently bought a new Macbook to replace a much older Mac, you may have trouble restoring old backups of photos and video stored in iPhoto from the elder machine. Pictures in iPhoto are stored in a blob called the "library". You have to right-click on the icon (which is secretly a folder) and select Show Package Contents, then you can find the original photo files (possibly sorted by year) that can be copied to your backup location.
Matthew says that he's been having issues with a used Apple MacBook laptop maintaining a charge. Leo says to change the battery. If that's an issue, then he can move to the charger itself, and they fail. If it's not the power adapter or the MagSafe, then look to the cords. Outside of that, it will point to the circuitry inside. He can download Apple's diagnostic software, it's been leaked online. But if there's something inside, Apple will require replacing the logic board, and that's nearly the cost of an entire computer.
Matthew's 2012 retina Macbook Pro recently died and he wants to know if he should repair it or buy a new one. Rich says that $900 is a pricey repair for a laptop that's 7 years old. He is better off using that money to buy a newer and faster one.
Dan needs to buy his son a new laptop and wants to know whether a MacBook Air or Chromebook. He'll be traveling to China for an exchange student program. He also wants to maintain his social media. Leo says that either one will work, but he should be sure to obey the rules and regulations while being a guest there. Don't try and get around China's censorship by using a VPN. That's just asking for trouble. Email is not blocked, so setting up an email publishing scheme is best.
Apple will be having an event this Tuesday, October 30th in New York and Leo expects we'll see new MacBooks, and definitely a new iPad that will basically be a large iPhone XS. Tune in at live.twit.tv for our exclusive coverage!
Apple has finally acknowledged the ongoing issues that MacBook and MacBook Pro users have been having with sticky keys on their butterfly keyboard design. Faced with three separate class action lawsuits, Apple will fix or replace the keyboards on 2015-2017 laptops for free. And if you've already paid for the repair, Leo says that Apple will give you a full refund. Leo also says there comes a time when you just have to admit the problem, fix it, and move on, and about half of MacBook and MacBook Pro users are experiencing the problem, so Apple should redesign it.
Jeremy is going to college and wants to buy a new MacBook laptop. Leo says he should wait until after June 4th, because Apple's Worldwide Developers Conference is happening and they're rumored to be announcing new MacBooks. Leo adds that he would have a broader range of choices going with Windows, and it may be a good idea to contact his college and see what they support, especially if he's in a field of study that is focused. If price is an object, he should get a better computer with a smaller hard drive, but it should be at least 256GB SSD.
With Apple's Worldwide Developer's Conference coming in two weeks, Leo says right now isn't a good time to upgrade your laptops, as most likely new MacBooks will be announced, along with previews of the latest macOS and iOS operating systems. But if you want to get a new iPhone or iPad, go ahead, as Apple probably won't announce those until the Fall.
Wendy's daughter is going to college and she wants to get her a MacBook for school. She went to the Apple Store and they're trying to convince her to buy an iPad instead. Leo says that's Apple's new marketing strategy because they want to stop making computers in favor or mobile devices. But the fact is, we're not where they say we are, especially for college.
Henry is annoyed with Apple and its latest MacBook Pro. He's not a fan of the touch bar. He's also annoyed that Apple hasn't updated the MacBook Air. Leo says it's because the MacBook Air is too thin for a Retina display. But in reality, the MacBooks are nearly as thin now.