Do not open email attachments, as they are one of the most common causes of innocent computer users getting infected with malicious malware. Email attachments are "the kiss of death." Ask the sender to place the attachment in Dropbox, etc. or other safer alternatives. Furthermore, Mac and Windows 10 users can open PDF files by themselves, so no need to download and install additional software like Adobe Reader. There are too many vulnerabilities these days regarding email attachments and outdated Adobe software.
Caller wants to dual boot into Windows with Boot Camp, but it's telling him that he doesn't have an Intel processor, so it won't work. He bought a used Mac, what gives? Leo says it may be that Mac doesn't have the most recent version of the OS (it's running El Capitan). Leo says to do a clean install of MACOS and do an immediately BootCamp installation. See if that works.
Gary misses the program Little Snitch. Leo says it's a great program that watches outbound traffic, and it's still around. Is there something like that for Windows? Leo says to check out Alternativeto.net. He can type in any program, and it will give him the alternative for another operating system. Other programs include Glass Wire, Net Limiter, and Zone Alarm.
LeAnn has an older Mac laptop that she wants to upgrade. Leo says the best thing to make your old Mac faster is to get an SSD drive. Adding more RAM will boost it as well. Should she downgrade to OS X Sierra? Leo says that High Sierra is actually faster, so there's no need to downgrade. But make sure to back up the existing hard drive before changing out.
Bruce upgraded to an LG C7 TV, and it's been the best TV he's ever owned. He has an older generation Apple TV, not the new 4K version that's out now. He's wondering if it would be better for him to get a Mac Mini instead. He wants to know what the difference would be between Apple's tvOS and macOS. Leo says the new Apple TVs support UHD and high dynamic range (HDR). One of nice things about using an Apple TV is that it's automatic, Bruce would just have to plug in the HDMI cable and everything would work. The other thing it does is Dolby Atmos sound.
Lee loves to buy refurbished computers and install Linux dual booted with Windows 10 on them. Is there a version that looks like Mac? Leo says he usually recommends Elementary OS, but there's another one called ELive. Lee should check out DistroWatch.org. There's hundreds of versions of Linux there that he can check out.
Rico is trying to replace the cracked LCD screen on his MacBook Air. He's having issues with the LCD layers underneath the glass. Where can he buy a replacement part for that? Rich says that Rico should go to iFixIt. They not only will show him how to fix issues like that, but they also offer the parts and tools to do it.
Another option is to buy a broken MacBook Air for parts. He can check OWC at MacSales.com. They have parts as well, but mostly for upgrades.
Dale has an Apple and Outlook contact list. He'd like to merge them. How can he? Rich says that the iPhone doesn't do a good job where the contacts are located. But the Mac contact app does. So Rich says to sync all the contacts to his Mac. Add them in his contacts app, and then sync it. Then, Rich recommends using Google contacts as his main contact manager. He can add his Google account in there by clicking the plus sign.
Joy is trying to reset the password on her old Mac and she's having issues. She googled putting code into the Terminal and it messed things up. She found the original disk, but because it's so old, it automatically goes to the dial up modem when attempting to connect to the internet. Leo recommends going into recovery mode by holding down CMD + R while booting up. In the Utilities menu of the installer, there is a reset password tool. She keeps running into problems connecting to the internet, though. Leo suggests plugging the Mac directly into the router via ethernet and rebooting.
Tracy wants to know how her husband can do voice dictation on his Mac. Leo says to go to the System Preferences pane for keyboard settings and enable voice dictation on the Dictation tab. Then he can tap the function key twice on his iMac, and that will trigger voice dictation. It's pretty accurate. It won't be perfect, but it'll be 80% there. He can even do voice editing.