William has a Samsung Phone and an Apple computer. He's having issues with his Mac getting his text messages, but his phone doesn't get them. Leo says that if you had an iPhone previously, the message could have been sent to your Apple ID account via Apple Messages instead of sending via SMS text messaging. So the people are texting you and selecting your email, which is in blue, because they may have an iPhone. The only place the email will show up is in Messages on your Mac.
Rick got a new M1 Mac, but iDrive isn't backing up to it and it won't access the website. Leo says it sounds like macOS is blocking iDrive and keeping it from backing up the hard drive. If there is any security software, disable it. Try then. It could be that the AVS, which he doesn't need for macOS, is blocking the IP. If he's using a VPN, that could be causing security software to prevent access. Leo has a hunch that the DNS may be blocked, and that could be the security software, router, or even a VPN. A proxy server like TOR Guard may be doing it as well.
If you use a Mac, you do not need an antivirus service like Norton. They burrow deep into your operating system in an effort to protect your device, but they themselves might be vulnerable if not perfectly crafted. There aren't many macOS viruses, and anti-malware updates quickly take care of the few that pop up behind the scenes. Antivirus products will probably slow your computer down, sometimes considerably, in order to operate. In fact, Apple may have even blocked applications that dig so suspiciously deep into their OS.
Kenny has a Mac and is concerned his Norton antivirus software is vulnerable. Leo says he doesn't really need an antivirus app on a Mac. There are so few Mac viruses and their updates are nearly instant when one pops up. So an AVS isn't really helping. It's hindering. In fact, it may be that macOS is blocking it since it doesn't allow invasive apps like Norton to burrow in. So take it off.
Fran wants to know how she can transfer data from her external hard drives from her new Mac. Leo says that there's a migration assistant on the new Mac that will walk her through it. But depending on how old her Mac is, she may be stuck with a certain version of macOS, but she should be able to migrate the data straight over no matter what version macOS is. Does she have to have Apple do it? Leo says no.
Swift Playgrounds is an educational tool for the Mac and iPad. It resembles a videogame and is available for free. The app helps kids (and adults) learn to code, even if they are total newbies. It uses the programming language Swift to create challenges for students to solve in engaging ways. Users start with "Fundamentals of Swift" and eventually move on to complex code for advanced concepts.
Edward is having trouble logging into iCloud on his Mac. It just "beachballs" and then returns to the login screen. He can log in using just about every other device he has, but not his Mac. He's using the latest version of BigSur, too. What gives? Leo says you can try signing out and then sign back in again from another device to see if it clears out. You can also try booting into safe mode.
Leo suspects, though, that there's a security app on Edward's Mac blocking the login. Malware Bytes, for instance, will do this.
Ryan's mom had an old 2013 Macbook that the battery is starting to swell. Leo says that Apple will replace it for a price. About $129. She can also do it through iFixit. It's a pretty easy fix. And she'll save money since the battery itself is really only around $60. But if it's a retina Macbook, it's been glued in and so she can't do it.
Anne has a large collection of Blu-ray discs that she'd like to watch on her MacBook. How can she do that? Leo says that the Mac doesn't support the copy protection scheme that blu-ray uses. What you can try though, is VLCMedia Client. You'll need to install a library called LibBluRay. It'll help you get beyond the copy protection barrier. You can install a program called MakeMKV after VLC. It'll decrypt the blu-ray. Also check out this iMore article.
Tamara has to use Outlook for her work email on her mac and it's just terrible. She can use MacMail. Leo says that email clients are a dime a dozen and you can just about any of them. Leo also says that Microsoft is working on a new Mac version of Outlook, that's supposed to be out soon. Read about it here. Until then, how can she make Outlook look better? Leo says you can always use Outlook.com, a web-based version.