John has an old Android phone running Lollipop, and he has 45 characters the If the phone is lost menu to add more information including emergency contact information. It appears on the lock screen.
David has finally convinced his girlfriend to move over to T-Mobile. Now he's upgrading his Moto and is going with the Samsung Galaxy Grand Prime. Leo says that it's essentially a Samsung Galaxy handset. And for $100, he'll also get a SIM card and removable battery. Dave has also found that it's been upgraded to Lollipop. Leo says that Dave's girlfriend is golden if that's the case.
Ron's Samsung Galaxy S4 was stolen, and T-Mobile replaced it with another one. But the one he got as a replacement keeps talking to him, and he doesn't want that. He wants to take it back and get the Samsung Galaxy S6 when it comes out, if it's as good as he's heard it will be. Leo says that they haven't even been announced yet, and there's no need to wait. He can just get the Galaxy S5. Or if he likes a bigger screen, the Note 3 is a good choice. The The S6 will just be more of the same, only marginally better.
Mark upgraded his Google Nexus 5 with Lollipop, but he's finding the battery life isn't as good. Leo says it should be, as there were significant changes designed to improved battery life like toning down the screen, and adjusting "wake locks" turning on everything to download email. Lollipop consolidates those into a group so they do it all at the same time. There could be other reasons and Leo recommends doing a device reset. He should also look for apps that wake up the phone and set them to never update unless he is using the app.
Leo does not recommend side loading or manually installing an Android update. He says to wait for the pushed update, and then do it. That being said, Android 5 Lollipop works great on the Moto X.
Naomi upgraded her Nexus 7 tablet to Android 5.0 Lollipop and she's not very happy. Leo says that the promise of the Nexus line is that, being directly from Google, users should get updates first. But they roll it out slowly to see if problems crop up, and it sounds like Naomi was one who had problems. Naomi's issue is that her Wi-Fi connection keeps dropping out. Her tablet has also been running really slow. Leo says Google will push a fix pretty soon, though. First thing to do is clear the tablet cache.