Susan had a tech who put remote desktop software on her computer. Should that bother her? Leo says that in the end it comes down to trust. Does she trust that he won't do anything nefarious? And if he is doing nefarious things, then it's likely too late. If she's concerned, it's important that she ask the tech to spell out why he's putting it on and realize it's a matter of trust. Leo recommends asking the tech to remove it and use an invitation based remote system instead. There are plenty out there and many are free.
Willie has started a tech consulting and PC repair business. He wants to know the best option for remote support. The chatroom likes TeamViewer. Leo says that LogMeIn was good until they took away the free options. So he doesn't recommend it anymore.
Scott travels a lot and he needs to connect to work a lot. So he's looking for a good laptop that he can remotely connect in. And what should he use to do so? Leo says that services like GoToMyPC and LogMeIn work with https secure logins, and that's a good solution, but they are costly. VPNs work really well because they essentially burrow a hole directly to your network that others can't get into.